Cannot complete the scan through Mac OS, "No document loaded" error

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Level 1

11 points

Cannot complete the scan through Mac OS, "No document loaded" error

When I scan something using the "Open scanner..." button on my printer in System Preferences, the scanner goes through all the motions but at the very end shows "No document loaded", the Scan button is grayed out, there's no way to save the scan, and I just wasted my time. Is this fixed yet? I saw other discussions about this problem. OS Ventura 13.6, M1 Mac Mini. Brother MFC-L2750DW but it's apparently not on the printer's side it's the OS. Others have the same problems with HP and Epson machines.

Mac mini, macOS 10.14

Posted on Jun 19, 2024 2:47 PM

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Answer 1

Old Toad

Level 10

215,640 points

Jun 27, 2024 10:22 AM in response to GSTPD

Try the following: Reset the Mac printing system to solve a problem - Apple Support

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Answer 2

Barney-15E

Level 10

122,204 points

Jun 27, 2024 9:40 AM in response to GSTPD

What happens if you turn off the document feeder and place it on the glass?

I don't have a document feeder on my AIO, and I don't see that problem.

I also never use "Open Scanner," I just scan into Preview.

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Answer 3

GSTPD Author

Level 1

11 points

Jun 27, 2024 11:58 AM in response to Barney-15E

Thank you @Barney-15E, I didn't know about scanning ("importing") into Preview as a way to do it. I have only used Preview as a way to print PDFs that had font issues printing out of Acrobat. This method worked great, I was also able to pre-scan and make adjustments using the settings that became available. Problem solved! I'll have to get used to doing it this way but it works.

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Answer 4

GSTPD Author

Level 1

11 points

Jun 27, 2024 12:00 PM in response to Old Toad

Thanks, I had done that many times before when trying to get this printer to stay on the network, it kept going offline. But it never helped.

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Cannot complete the scan through Mac OS, "No document loaded" error

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