Macbook Pro M1 Pro only working with external displays, built in screen blank

My MacBook Pro M1 Pro from 2021 suddenly stopped working. The built-in screen is not showing any image, I can see because of the backlight that the screen is working but I cannot see the image, is showing blank.


However when I connect an external display everything seems to be working (Except by the built-in screen).


Do you have any suggestions?


I already tried reinstalling the Mac OS Sonoma from recovery options. I am planning reset and delete all the settings. To see if that works.


Another thing is that when turning on I can see the Apple Logo but it's very blurry. You can refer to the images attached ( that is from the recovery screen).

MacBook Pro 13″, macOS 10.13

Posted on Jun 19, 2024 5:15 PM

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2 replies

Jun 19, 2024 5:38 PM in response to irula95

irula95 wrote:

My MacBook Pro M1 Pro from 2021 suddenly stopped working. The built-in screen is not showing any image, I can see because of the backlight that the screen is working but I cannot see the image, is showing blank.

However when I connect an external display everything seems to be working (Except by the built-in screen).

Do you have any suggestions?

I already tried reinstalling the Mac OS Sonoma from recovery options. I am planning reset and delete all the settings. To see if that works.

Another thing is that when turning on I can see the Apple Logo but it's very blurry. You can refer to the images attached ( that is from the recovery screen).
https://discussions.apple.com/content/attachment/1bcc6686-8b30-4a2a-ba30-3b825ffd0aa7



your Display has failed...



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Macbook Pro M1 Pro only working with external displays, built in screen blank

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