Disappearing Phone Labels in Contacts

Hi:


I used to see phone labels like this:



In the last several months, most of the specific phone labels have disappeared, replaced with a generic "phone" like this:



At first, I thought it was me, so when I talked to people I would re-request home, work, etc., and reenter the corresponding labels. The specific labels stayed for a few weeks. But now they have re-disappeared, so I think it is more than my senility.


Any ideas to fix this bug would be most appreciated!


iPhone 12 Pro running iOS 17.5.1


Thanks!


iPhone 12 Pro

Posted on Jun 21, 2024 9:03 PM

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Question marked as Top-ranking reply

Posted on Jul 17, 2024 8:47 AM

CharPatton wrote:

Is anyone from Apple monitoring Discussions and able to assist?

This is a user-to-user technical support forum. Apple's participation here is largely limited to making sure everyone obeys the rules. The only time they actively post is if there is a health or safety issue. If you want help from Apple, you can use the Support link at the bottom left of every page of this forum.


The labels are a function of the account your contacts are stored in. If you're using an Exchange account (as many people who have work email on their phone are), the labels may revert to the standard set. That is controlled by your Exchange administrator. I have no one to test but the same may be true of other accounts as well. I use Gmail for my contacts an I don't have an issue with custom labels.

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4 replies
Question marked as Top-ranking reply

Jul 17, 2024 8:47 AM in response to CharPatton

CharPatton wrote:

Is anyone from Apple monitoring Discussions and able to assist?

This is a user-to-user technical support forum. Apple's participation here is largely limited to making sure everyone obeys the rules. The only time they actively post is if there is a health or safety issue. If you want help from Apple, you can use the Support link at the bottom left of every page of this forum.


The labels are a function of the account your contacts are stored in. If you're using an Exchange account (as many people who have work email on their phone are), the labels may revert to the standard set. That is controlled by your Exchange administrator. I have no one to test but the same may be true of other accounts as well. I use Gmail for my contacts an I don't have an issue with custom labels.

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Disappearing Phone Labels in Contacts

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