Disappearing Phone Labels in Contacts

CharPatton wrote:

Is anyone from Apple monitoring Discussions and able to assist?

This is a user-to-user technical support forum. Apple's participation here is largely limited to making sure everyone obeys the rules. The only time they actively post is if there is a health or safety issue. If you want help from Apple, you can use the Support link at the bottom left of every page of this forum.

The labels are a function of the account your contacts are stored in. If you're using an Exchange account (as many people who have work email on their phone are), the labels may revert to the standard set. That is controlled by your Exchange administrator. I have no one to test but the same may be true of other accounts as well. I use Gmail for my contacts an I don't have an issue with custom labels.

My Google account keeps changing the label on my Google Voice number to "Grand Central". It does it a couple of times a year. I don't know why it feels to revert to a label from before Google acquired the service but, there you go.