Help! MacBook Pro 14 M1 clicks when moving

Hi all! Please tell me what can make such a sound when pressing or moving the laptop? This worries me.


Video

Posted on Jun 21, 2024 10:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2024 10:51 PM

MrJeffrys Said:

"Help! MacBook Pro 14 M1 clicks when moving: In the video I click on the bottom left edge, but this sound appears when I, for example, move the laptop or hold it on an uneven surface. When it is level, there is no such problem. It is not connected to charging. I thought about the accessories, but the laptop is 3 months old and the sound seems to be coming from the bottom of the laptop, where there is no keyboard."

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Thank you for the followup reply.


You may have a Faulty Device:

The hardware may be loose. So, get this Mac's cover replaced, by taking this in for service. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device)


To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

6 replies
Question marked as Top-ranking reply

Jun 21, 2024 10:51 PM in response to MrJeffrys

MrJeffrys Said:

"Help! MacBook Pro 14 M1 clicks when moving: In the video I click on the bottom left edge, but this sound appears when I, for example, move the laptop or hold it on an uneven surface. When it is level, there is no such problem. It is not connected to charging. I thought about the accessories, but the laptop is 3 months old and the sound seems to be coming from the bottom of the laptop, where there is no keyboard."

-------


Thank you for the followup reply.


You may have a Faulty Device:

The hardware may be loose. So, get this Mac's cover replaced, by taking this in for service. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device)


To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

Jun 21, 2024 10:50 PM in response to MrJeffrys

MrJeffrys Said:

"Help! MacBook Pro 14 M1 clicks when moving: In the video I click on the bottom left edge, but this sound appears when I, for example, move the laptop or hold it on an uneven surface. When it is level, there is no such problem. It is not connected to charging. I thought about the accessories, but the laptop is 3 months old and the sound seems to be coming from the bottom of the laptop, where there is no keyboard."

-------


Thank you for the followup reply.


Conjoined Hardware:

The palm rest and trackpad are conjoined. Do you see any bumps on the top ot bottom of your Mac? If so, the battery is corroded. So, get this serviced.


I. Use your AppleCare Coverage:

Did you purchase and AppleCare with this? If so, that may be covered. If not, then go here, and see if you still have the avaiblity to get one:

  1. Check here: Let’s get your Mac Covered - Apple Support
  2. Click: enter the serial number of your device
  3. Proceed form there as necessary


II. Getting a Mac Serviced:

A. Apple Stores:

Set up a Genius Bar Appointment at your local Apple Store. If an earlier model, this may not be an option. So, you'd have to take this to your local AASP. See (B.) below.


also...


B. Contact an AASP:

Another option might be to contact an AASP (Apple Authorized Service Provider). See what services that offer for this.

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhon

Jun 21, 2024 11:27 PM in response to MrJeffrys

MrJeffrys Said:

"Help! MacBook Pro 14 M1 clicks when moving: Thank you! It’s a pity that this is so 😞 After all, where I am there are no warranty conditions."

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You are most welcome.


Apple Support Contact Us Info:

See if Apple will replace this, being it may be a fault device. Contact them via phone.


or...



Take to an AASP:

Another option might be to contact an AASP (Apple Authorized Service Provider). See what services that offer for this.

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhon

Jun 21, 2024 10:35 PM in response to TheLittles

In the video I click on the bottom left edge, but this sound appears when I, for example, move the laptop or hold it on an uneven surface. When it is level, there is no such problem. It is not connected to charging. I thought about the accessories, but the laptop is 3 months old and the sound seems to be coming from the bottom of the laptop, where there is no keyboard.

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Help! MacBook Pro 14 M1 clicks when moving

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