Black horizontal lines on iPhone 13 display

When exposed to sunlight or when the temperature of the phone rises, black horizontal lines appear all over the display of my iPhone 13. I have visited the service centre 3 times regarding this issue but the service centre has not provided a proper solution for the problem. They asked me to submit the device and collect it afterwards. But they just reinstalled the software and return the device saying there is no issue in the phone. I am facing this issue within a week of purchase. This is a manufacturing defect and I want apple to replace my device.

iPhone 13, iOS 17

Posted on Jun 25, 2024 8:44 AM

Reply

Similar questions

2 replies

Jun 25, 2024 9:32 AM in response to Suresh_2005

Suresh_2005 wrote:

When exposed to sunlight or when the temperature of the phone rises, black horizontal lines appear all over the display of my iPhone 13. I have visited the service centre 3 times regarding this issue but the service centre has not provided a proper solution for the problem. They asked me to submit the device and collect it afterwards. But they just reinstalled the software and return the device saying there is no issue in the phone. I am facing this issue within a week of purchase. This is a manufacturing defect and I want apple to replace my device.
https://discussions.apple.com/content/attachment/f31593a6-cdc9-4087-9124-01a4c5e3ca1a


Reset/ or a Force Restart,

Force restart iPhone - Apple Support


put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support


iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support



Jun 26, 2024 1:26 AM in response to leroydouglas

I have tried everything and even contact apple support multiple times. Apple support senior is saying that the issue expected when used under sunlight. This is clearly a manufacturing defect and apple care is not responding properly regarding the issue. I have multiple iPhone with my friends and family, they have never faced such issue when used under sunlight. I am facing the issue in this particular iPhone. I had a worst experience buying a premium product and facing such issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Black horizontal lines on iPhone 13 display

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.