unable to connect iPhone to itunes

Question

Level 1

9 points

Hello

when conencting my iphone to itunes on my Windows PC i keep getting the following message.

I wondered if anyone could help. it has been fine in the past, this ws the first time i had tried to connect for a while.

Many thanks in anticipation.

Tony.

Windows, Windows 10

Posted on Jun 26, 2024 4:19 AM

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Answer 1

Level 10

119,987 points

I'm guessing that you updated your iPhone and/or computer since you last used iTunes. I would follow the steps in the Removing and reinstalling iTunes and other software components section of:

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Answer 2

Level 1

9 points

Thank you it has been a while, I will give it a try.

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