iPhone frozen 2 hours after battery replacement, will I get a refund?

Hi, I went to the Genius Bar today to do a battery replacement for my iPhone 11. I got home and after a couple hours my iPhone has completely frozen. I've tried to force restart it by doing the volume button up, down and then power button but it restarts and then stays frozen. I'm gonna go back to the Apple store tomorrow but I was wondering will I get a refund for the service because it clearly hasn't worked?

Thanks

iPhone 11, iOS 17

Posted on Jun 27, 2024 1:50 PM

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Posted on Jun 27, 2024 1:56 PM

Well, if Apple removes the new battery to give you a refund, you won't have a working phone at all. Is that what you really want?


Think of it this way. The battery was $89 or so.


If the battery is defective, Apple will replace the battery at no charge.





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iPhone frozen 2 hours after battery replacement, will I get a refund?

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