How can I fix the transparency mode issue on my AirPods Max?

gheremy Said:

"6A326 AIRPODS MAX: Got my very new airpods max at 6A325 NO PROBLEMS AT ALL until 6A326– left ear is kept on transparency mode at noise cancelling. NEED A FIX."

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AirPods Stuck in Settings:

Reset your AirPods: How to Reset your AirPods and AirPods Pro - Apple Support

gheremy Said:

"6A326 AIRPODS MAX: This one is for the airpods. I have the Maxs. I have tried resetting too"

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Thank you for clarifying.

Active Noise Cancellation Operability:

A. Make sure these fit well.

1. Go Here: AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode - Apple Support
2. As it Reads: Active Noise Cancellation and Transparency mode work best when your AirPods Pro fit well.

B. Report this to Apple:

Do your Part: It is important that you provide feedback on this occurrence to Apple.  Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on, and what needs to be fixed.

1. Go Here: Feedback - AirPods - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on when this issue began, and how you have troubleshot it thus far. Include the URL of this thread.
4. Proceed from there as necessary