Lost Apple Watch Apple Pay and Hearing Aid Functions on Upgrade to iPhone 15 Pro Max

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Level 1

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Lost Apple Watch Apple Pay and Hearing Aid Functions on Upgrade to iPhone 15 Pro Max

Recently replaced my iPhone X Pro Max with the 15 Pro Max. Since the "upgrade" my Apple Watch Series 5 lost the ability to use Apple Pay from the watch. Additionally my hearing aids won't stay connected to the iPhone, therefore must use the speaker for phone calls. Mind you, both functions worked well on my iPhone X Pro Max.

Both the watch and iPhone OSs are up-to-date. I turned off and rebooted both the watch and iPhone several times. What a disappointment this "upgrade" is to my expectations and wallet.

Has anyone had a similar experience and found a solution? Thank you for any help.

iPhone 15 Pro Max

Posted on Jun 29, 2024 11:13 AM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

241,034 points

Jun 29, 2024 11:27 AM in response to elkriverken

After an device change you need to re-pair any Bluetooth devices; Bluetooth pairings do not migrate for security reasons.

So get your hearing aid instructions and follow them to pair them with the new iPhone.

You also need to re-pair your watch using this guidance→How to pair your Apple Watch with a new iPhone - Apple Support

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Answer 2

Carol B.

Level 7

21,415 points

Jun 29, 2024 12:22 PM in response to elkriverken

For what it's worth, when my husband upgraded to the iPhone 15 Pro, he ended up scheduling a visit to his hearing aid provider. They set it up very quickly. Same thing happened when he recently bought the new iPad Pro.

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Lost Apple Watch Apple Pay and Hearing Aid Functions on Upgrade to iPhone 15 Pro Max

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