Can't delete Spectrum Security Suite Icon from Menu Bar Right Side

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Level 1

18 points

Can't delete Spectrum Security Suite Icon from Menu Bar Right Side

I had the Spectrum (now Charter Cable) "Security Suite" SW loaded to my Mac mini as it was included in my Internet package. I recently switched to T-Mobile 5G internet (BTW, it's got far superior speed at 2/3 the price compared to Spectrum.) I did not (try to) remove the Security Suite SW until I had made the transition. Once my Spectrum account was closed, the Security Suite icon continued to show on the Menu Bar, even though the license was Inactive. So I followed standard protocol to remove the Application from my Mac. It was successfully removed, however, the Icon remains and I can not delete it (Command/drag icon to desktop does not work....just pops back up to the left most position on the Right side of the Menu Bar) nor can I find anywhere in system setting how to get rid of it. I contacted Spectrum support and they do not have a Mac OS Uninstaller program they can provide me. Also, they refuse to reactivate the Security Suite to me so I can reinstall then Uninstall wile still active to see if the Icon goes away without me reinstating my Internet service with them. See below for what I'm dealing with. The dialogue boxes are what appears if I click on the icon (in black circle) on my menu bar.

Any help is so appreciated.

Mac mini (M1, 2020)

Posted on Jun 29, 2024 1:32 PM

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Answer 1

Top-ranking reply

BDAqua

Level 10

250,259 points

Jun 30, 2024 9:30 PM in response to tz9qw7

Uninstallation

The product cannot be uninstalled by moving the application to the Trash. You need to use the product uninstaller to remove it from your computer.

You need rights to administer the computer to uninstall the product.

Follow these instructions:

Open the folder where you installed the product. By default, the product is in the Applications folder.
Double-click the Uninstall F-Secure SAFE for Mac icon.
The uninstallation program opens.
Click Uninstall.
You need to enter your administrator password to uninstall the product.
Enter your administrator user name and password and click OK.Note: After entering your credentials, the uninstallation may take some time to complete.

The product is removed from your computer.

Then ru etrecheck again & csee if any F-Secure files remain.

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Answer 2

Jul 1, 2024 8:17 AM in response to tz9qw7

Does this help (make a backup before trying):

"How do I uninstall F-Secure products using the Uninstallation Tool for Mac?

The Uninstallation Tool for Mac removes F-Secure products from your computer.

Note: You should only use the Uninstallation Tool as a last resort, in cases where the normal uninstallation method fails."

https://community.f-secure.com/common-home-en/kb/articles/5440-how-do-i-uninstall-f-secure-products-using-the-uninstallation-tool-for-mac

https://www.f-secure.com/en/support/tools

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Answer 3

BDAqua

Level 10

250,259 points

Jul 1, 2024 7:31 AM in response to tz9qw7

Get Find Any File...

http://apps.tempel.org/FindAnyFile/index.php

Hold Option or alt key when selecting Find to Find All.

Find All for Name>Contains> f-secure, delete those files & restart...

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Answer 4

BDAqua

Level 10

250,259 points

Jun 30, 2024 9:25 AM in response to tz9qw7

We need to find it's hidden files...

We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community

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Answer 5

tz9qw7 Author

Level 1

18 points

Jun 30, 2024 6:34 PM in response to BDAqua

Here is the Report. Thanks for the help:

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall.

No Time Machine backup - Time Machine backup not found.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Limited permissions - More information may be available with Full Disk Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:

Mac mini (2023)

Status: Supported

Mac mini Model: Mac14,3

Apple M2 (m2) CPU: 8-core

8 GB RAM - Not upgradeable

Video Information:

Apple M2

LU28R55 3840 x 2160