Subscription not cancelled after request to do so

I had requested that an annual subscription be cancelled several weeks prior to renewal. However automatically renewed and won’t cancel until year later.

MacBook Pro 13″, macOS 10.13

Posted on Jun 30, 2024 5:47 PM

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2 replies

Jul 2, 2024 7:30 AM in response to Dns54

In addition to the link provided previously, here are some notes:

• You might need to scroll down to find the Cancel Subscription button.

• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription has been canceled but will work until the expiration date. "Resubscribe" (or Renew) is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.

• Many subscriptions are set to renew automatically until you intentionally cancel them.


If you can’t find the subscription that you want to cancel, use this shortcut to jump to the section about what to do. --> If you want to cancel a subscription from Apple - Apple Support If this is a subscription not made through Apple, read—> If you want to cancel a subscription from Apple - Apple Support


If you still have problems, contact Apple subscription support:

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208

If you want help from an Apple representative, scroll down to the bottom of the page for in-person contact options.


Alternatively, see a list of Apple phone numbers around the world ➔ Contact Apple for support and service - Apple Support



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Subscription not cancelled after request to do so

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