Hi I had to update my payment method, so I tried that. It keeps de lining it - even though there is absolutely nothing wrong with my credit card. I use it everyday and my bank has said it’s fine. I am on holidays in Thailand from Australia. Does this make any difference as to why it won’t accept it??
[Re-Titled by Moderator]
I presume you are still using it in the Australian store since you are only on holiday in Thailand? It should continue to work. Conceivably a service provider could detect from your IP address in which country you are located and prevent service if that was in violation of terms of service. I have never heard of anybody preventing that in terms of doing it at the payment method level though.
Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- A. ”Our Services are available for your use in your country of residence (“Home Country”).
And: "Certain Services and Content available to you in your Home Country may not be available to you when traveling outside of your Home Country."
Again, I am assuming you have NOT changed to the Thai store. If you have then that makes a big difference (and you should have told us that at the start).
Contact Apple Australia. You will have to do so by chat since I don't think you can call them from another country, nor have them call you. Choose your country or region - Official Apple Support
Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections.
I presume you are still using it in the Australian store since you are only on holiday in Thailand? It should continue to work. Conceivably a service provider could detect from your IP address in which country you are located and prevent service if that was in violation of terms of service. I have never heard of anybody preventing that in terms of doing it at the payment method level though.
Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- A. ”Our Services are available for your use in your country of residence (“Home Country”).
And: "Certain Services and Content available to you in your Home Country may not be available to you when traveling outside of your Home Country."
Again, I am assuming you have NOT changed to the Thai store. If you have then that makes a big difference (and you should have told us that at the start).
Contact Apple Australia. You will have to do so by chat since I don't think you can call them from another country, nor have them call you. Choose your country or region - Official Apple Support
Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections.
ShaneShaneShane_1974 Said:
"Payment method declined: Hi I had to update my payment method, so I tried that. It keeps de lining it - even though there is absolutely nothing wrong with my credit card. I use it everyday and my bank has said it’s fine. I am on holidays in Thailand from Australia. Does this make any difference as to why it won’t accept it??"
-------
Troubleshooting Adding a Method of Payment:
A. Add, then Delete.
You need at least one Method of Payment assigned to your account. This is because even free apps have their option for internal purchases. So, add the new method of payment, and then remove the one that is currently in there. Add a Payment Method to your Apple ID - Apple Support
B. If Declined: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support
No Success?
C. For Financial Assistance, Contact Apple Store Support. You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
I am not able to update my payment method on my Apple ID
