I can't add a new payment method

If you are a member of Family Sharing and the Organizer is using Purchase Sharing, then you will not be able to add your own Payment Method and any charge that cannot be covered by your Account Balance will be billed to the Organizer's payment method. Tu use your own Payment Method, they will need to turn off Purchase Sharing.

How to share apps and purchases with your family - Apple Support

Check these possibilities:

● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

rara_ Said:

"I can't add a new payment method: I'm not able to add a new payment method. The button appears grey and is unclickable. Please redirect me to the right support page if this isn't the place to ask. The button looks like this:"

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Thank you for the screenshot.

Troubleshooting to Adding a Method of Payment:

A. Sites to Use:

• Change, Add, or Remove Apple ID Payment Methods - Apple Support. See if you can manage your method of payment there.
• Payment Methods that you can Use with your Apple ID - Apple Support. See if your method of payment is an option in your location.

B. If Declined:

Go Here: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support

No Success?

C. Contact Apple Support:

For Financial Assistance, Contact Apple Store Support. You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

You can add it in the wallet application