Hello Apple, on June 24, 2024, my child used the device and tried out a Wink - AI Video editing application, and after 7 days, a fee of 799,000 was deducted directly from my card account. . I hope Apple reviews and approves my case.
I requested a refund 2 times but it was not approved.
I really hope Apple looks into this case because that amount of money is much for me.
[Edited by Moderator]
iPhone 12, iOS 16
The people responding on this support forum are users like you, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact an Apple representative using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
Note that if you allow another person access to purchasing on a device you are taking responsibility for things they do while using it. Apple offers these proactive services:
You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Use parental controls on your child's iPhone and iPad - Apple Support
Ask To Buy
Approve what kids buy with Ask to Buy - Apple Support
This is a user-to-user technical support forum. Apple Support doesn't participate here. Apple considers all sales final and refunds are granted on an exception basis.
I doubt, from Apple's perspective, that there are any grounds for a refund. You allowed your child access to your phone and the App Store. And you didn't cancel the subscription during the trial period.
How do I get a refund on an accidental in app purchase on my iPhone?
