Problems with Zeiss Insert ordering process for users of prescription glasses

I also (here in the UK) had an initial problem with my Zeiss prescription. I did exactly the same procedure as you - and my prescription was rejected by Zeiss. I eventually used a slightly older prescription I had at home and that was approved. The rejected one was for new varifocals which I had just received after a recent eye test - Zeiss said that the prescription was for readers! I did try and contact Zeiss to speak to someone there but no luck - when I did get a telephone number for them, they referred me to the Apple helpline - and I also contacted my opticians but they couldn't help. To be fair to Apple, they did try and sort it out but while waiting I decided to use the older prescription, and that worked. Life is stressful enough these days without added problems. At least you are not alone.

They have been very fussy with the prescriptions, my first one was rejected because it had my brother's address on it as I did an eye test whilst visiting him in Australia, so I got another done in London and uploaded that and it was rejected because Specsavers' address wasn't on it and then rejected again for the same reason! Eventually I got specsavers to send me a letter with both addresses and the prescription and it was finally approved, I lost 5 days in the process which is pretty bad as once you add delivery to it I only have 4 days left of the return period to try out my Vision Pro, it seems like a very backward way of doing things, the lenses are made in China therefore losing a lot of time, should be locally made and if you have to wear lenses, you should be given an extra 7 days returns period if you can prove you had to wait for Zeiss.

I’m returning my Vision Pro. Zeiss are too much hassle