SMS Message cannot be sent out to iPhone

I turned off iMessage and I can't send an sms text to other iPhone user. It says that iMessage must be turned on.

Call Rogers who told me it is an iPhone problem.

Secondly, my Message settings does not have option for Send as SMS.

im using iPhone 12 mini and IOS 17.5.1.

This bug has not been taken care by Apple as it appears long time ago (10 years).

Apple doesn’t care?!


iPhone 6s, iOS 15

Posted on Jul 4, 2024 12:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2024 8:08 AM

kkrj wrote:

I turned off iMessage and I can't send an sms text to other iPhone user. It says that iMessage must be turned on.
Call Rogers who told me it is an iPhone problem.

Rogers is wrong or lying or unwilling to do the troubleshooting required. SMS is a carrier feature. Call them back and keep escalating the issue until you get someone who can fix it.

Secondly, my Message settings does not have option for Send as SMS.

"Send as SMS" is a feature that a lot of people are confused by. It does not turn SMS on or off. All it does is, if an iMessage fails to send as an iMessage, it will automatically re-send it as an SMS. If you don't have SMS enabled on your phone, that might explain why you don't see it.

im using iPhone 12 mini and IOS 17.5.1.
This bug has not been taken care by Apple as it appears long time ago (10 years).
Apple doesn’t care?!

As noted above, SMS is a carrier feature. Only your carrier can fix it. However, if you want to consult with Apple, start here:


Genius Bar Reservation and Apple Support Options - Apple


They can run many diagnostics remotely.

3 replies
Question marked as Top-ranking reply

Jul 5, 2024 8:08 AM in response to kkrj

kkrj wrote:

I turned off iMessage and I can't send an sms text to other iPhone user. It says that iMessage must be turned on.
Call Rogers who told me it is an iPhone problem.

Rogers is wrong or lying or unwilling to do the troubleshooting required. SMS is a carrier feature. Call them back and keep escalating the issue until you get someone who can fix it.

Secondly, my Message settings does not have option for Send as SMS.

"Send as SMS" is a feature that a lot of people are confused by. It does not turn SMS on or off. All it does is, if an iMessage fails to send as an iMessage, it will automatically re-send it as an SMS. If you don't have SMS enabled on your phone, that might explain why you don't see it.

im using iPhone 12 mini and IOS 17.5.1.
This bug has not been taken care by Apple as it appears long time ago (10 years).
Apple doesn’t care?!

As noted above, SMS is a carrier feature. Only your carrier can fix it. However, if you want to consult with Apple, start here:


Genius Bar Reservation and Apple Support Options - Apple


They can run many diagnostics remotely.

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SMS Message cannot be sent out to iPhone

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