Cant pay with my apple id balance

Im trying to buy earbuds on the apple store. I have more than enough balance to pay for the item, but every time I try to place the order, it gives me this:

What do I do?

Posted on Jul 5, 2024 3:10 PM

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Question marked as Top-ranking reply

Posted on Jul 8, 2024 8:36 AM

My thought is it may be wanting to see some form of payment method such as a card anyway, een if it won't be used. Either enter one and see if that's it, or contact Apple and see what they say:


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 8, 2024 8:36 AM in response to nicokalatsky

My thought is it may be wanting to see some form of payment method such as a card anyway, een if it won't be used. Either enter one and see if that's it, or contact Apple and see what they say:


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


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Cant pay with my apple id balance

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