Mariash670 Said:
"how can I reset my MacBook password if I already have my fingerprint installed?: so I have a MacBook Air but I forgot its password, I have one of my fingerprints installed into my laptop but I can't seem to reset my password since it asks for my old password. "
-------
Troubleshooting a Locked Mac Account:
A. Getting Touch ID to Work:
Add a New Finger ID:
Add a Fingerprint - Then, delete the current one giving you the issue. Then, add a new one with the proper configurations. Where to go and what to perform.
- Go Here: Set up Touch ID on iPhone - Apple Support
- First Add One: Add a fingerprint
- Then, Delete Current One: Name or delete a fingerprint
- The, add another a fingerprint.
Try These Links:
B. Getting Back In:
Reset this Using the Login Screen:
You'd go through your Apple ID to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support. Make sure that caps lock is not enabled when typing it. No Success? Go here: If you can't Reset your Mac Login Password - Apple Support