User profile for user: kdoug38
kdoug38 Author
User level: Level 1
4 points

No restrictions on iPad but says there are

Recently my daughter’s iPad was not letting her play certain games or apps or download apps that had previously been on there. It said it was because of restrictions. There were no restrictions in place. Screen time was OFF. I had to reset the iPad to allow her to play those games. Now I am trying to log out of her Apple ID and into mine so she can restore purchases in a certain app, but it will not let me log her out “due to restrictions”. There are NONE. What gives?? We have used screen time in the past but I am 100% sure it was off during these times. Help!

iPad mini, iOS 12

Posted on Jul 8, 2024 9:49 AM

Reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
User level: Level 10
319,739 points

Posted on Jul 8, 2024 10:24 AM

If you have set a ScreenTime Passcode, this must be removed before you will be able to sign-out from your AppleID account:

Settings > ScreenTime > Change ScreenTime Passcode > Turn Off ScreenTime Passcode


Having disabled the Passcode, you should be able to sign-out from the current AppleID/iCloud.


Be aware that if you sign-out of iCloud and sign-in with a different AppleID, you’ll not be able to change back for 90-days. So as to prevent account abuse, some critical Apple services will only allow one change of signed-in AppleID (on a device) in a 90-day period.


If you need to restore Apps that are associated with your own AppleID, you would be best advised to share Apps with your daughter's AppleID using Family Sharing:

Family Sharing - Apple

Set up Family Sharing – Apple Support

Share App Store, iTunes Store and Apple Books purchases with Family Sharing – Apple Support



View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
User level: Level 10
319,739 points

Jul 8, 2024 10:24 AM in response to kdoug38

If you have set a ScreenTime Passcode, this must be removed before you will be able to sign-out from your AppleID account:

Settings > ScreenTime > Change ScreenTime Passcode > Turn Off ScreenTime Passcode


Having disabled the Passcode, you should be able to sign-out from the current AppleID/iCloud.


Be aware that if you sign-out of iCloud and sign-in with a different AppleID, you’ll not be able to change back for 90-days. So as to prevent account abuse, some critical Apple services will only allow one change of signed-in AppleID (on a device) in a 90-day period.


If you need to restore Apps that are associated with your own AppleID, you would be best advised to share Apps with your daughter's AppleID using Family Sharing:

Family Sharing - Apple

Set up Family Sharing – Apple Support

Share App Store, iTunes Store and Apple Books purchases with Family Sharing – Apple Support



Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No restrictions on iPad but says there are

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up