How can I unlock my Mac mini when I can't use my mouse?

My Mac mini is locked and I have a loud msg saying call Apple support at 84*-***-8088. I cannot use my mouse. How do I unlock?


[Edited by Moderator]

Mac mini, macOS 14.5

Posted on Jul 9, 2024 8:31 AM

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Question marked as Top-ranking reply

Posted on Jul 11, 2024 3:01 PM

Jcarr10 wrote:

My Mac mini is locked and I have a loud msg saying call Apple support at 84*-***-8088. I cannot use my mouse. How do I unlock?

[Edited by Moderator]


Scam!


FTC – How To Spot, Avoid, and Report Tech Support Scams


"Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.

If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number."


Phony "tech support" / "ransomware" popups and web pages – Apple Community


The linked User Tip goes into some detail on how to get out of scam messages that take over your screen.

2 replies
Question marked as Top-ranking reply

Jul 11, 2024 3:01 PM in response to Jcarr10

Jcarr10 wrote:

My Mac mini is locked and I have a loud msg saying call Apple support at 84*-***-8088. I cannot use my mouse. How do I unlock?

[Edited by Moderator]


Scam!


FTC – How To Spot, Avoid, and Report Tech Support Scams


"Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.

If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number."


Phony "tech support" / "ransomware" popups and web pages – Apple Community


The linked User Tip goes into some detail on how to get out of scam messages that take over your screen.

Jul 11, 2024 3:20 PM in response to Jcarr10

Jcarr10 Said:

"How can I unlock my Mac mini when I can't use my mouse?: My Mac mini is locked and I have a loud msg saying call Apple support at 8********8. I cannot use my mouse. How do I unlock?"

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Edit...

Perhaps the App is Frozen?


Force Quit ONLY THIS APP:

Get to the Desktop, and then "Force Quit" the current App.  See my User Tip: [command+tab] Use it to Access your Mac when Something is Not Responding - User Tip


[Edited by Moderator]

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How can I unlock my Mac mini when I can't use my mouse?

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