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When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I've always tracked my logins. A lot of my music won't play because "This computer is not authorized", from an old Apple ID. I don't have that email, anymore (so I cannot Reset by Email). When I provide the CORRECT answers to the security questions (birthday is OK, of course), it doesn't accept the answers. Frustrating!
iMac 27″, macOS 10.13
Did you actually change the email address for the ID, or did you incorrectly create a new account when changing email addresses? Authorizations are limited to one account at a time. Authorize or deauthorize your computer for Apple ID purchases - Apple Support If you have used several accounts then you will need to set up Family Sharing with yourself and redownload the purchases with authorization from the other account.
The Security Questions issue is something likely unrelated. Whatever the reason for the mismatch (and I have never seen anybody post here that Apple said it was wrong and let somebody into their account on their say-so), the bottom line is several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if for any reason and whoever's "fault" it is, if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that is out of date. If the instructions work then fine; if they do not (e.g., “not enough information”) then you will have to change to the newer security method if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer security system. For those who have disregarded their encouraging, Apple will likely only help you change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple ID - Apple Support to try to change to two factor authentication.
If you still need help, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005
Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.
If Apple can not or will not help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.
Good luck!
Thank you for your response! Not sure if I changed the email address or just created a new ID. Though, I suspect it's the latter.
If I'm unable to verify the previous account, will I still be able to successfully utilize the Family Sharing suggestion?
I use 2FA on all my devices. The previous Apple ID was 11 years ago. I already reviewed the support article you mentioned, as well as quite a few others. Posting this question here was a last resort.
I'll try the Family Sharing suggestion, though I'm not optimistic. Then, I'll try the other Support link you suggested.
Thank you, again, for your response.
If you cannot get into the other account, Family Sharing will not work.
I remember my old ID info, Apple doesn't.
