green line on i phone 13 left hand side corner

For the past 12 years am the part of apple products

family , now am facing the issue with my iPhone 13 there is green line

on the left hand side of the screen after the software update 


I submitted the phone apple i care and as per the diagnostic report it is clearly

mentioned there is no physical or liquid damage was happened to my device . i hope

All iPhone internal parts are made with high quality and for long lasting my phone is just one and half years old and under out of warranty

service center asking for the payment of 329 $ , still the case is not resolved by apple team



[Edited by Moderator]

iPhone 8, iOS 16

Posted on Jul 14, 2024 11:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2024 2:15 AM

niazrn Said:

"green line on i phone 13 left hand side corner: Had discussion with customer center, finally concluded that if customers raise complaint related to this green line issue at below provided feedback link, then only further actions can be made for screen replacement with free of cost. So, all users need to submit green line issue for Iphone 13 immediately. Depends upon large number of complaint/feedback requests only considered at free of cost. Feedback - iPhone - Apple

———-


Excellent job on giving feedback!


Defective Item Replacement:

They investigate this further and see if certain released defective devices can be up for service. If they do, then sure enough, you’ll see something posted here: Apple Service Programs - Apple Support

3 replies
Question marked as Top-ranking reply

Jul 24, 2024 2:15 AM in response to Kishan-007

niazrn Said:

"green line on i phone 13 left hand side corner: Had discussion with customer center, finally concluded that if customers raise complaint related to this green line issue at below provided feedback link, then only further actions can be made for screen replacement with free of cost. So, all users need to submit green line issue for Iphone 13 immediately. Depends upon large number of complaint/feedback requests only considered at free of cost. Feedback - iPhone - Apple

———-


Excellent job on giving feedback!


Defective Item Replacement:

They investigate this further and see if certain released defective devices can be up for service. If they do, then sure enough, you’ll see something posted here: Apple Service Programs - Apple Support

Jul 14, 2024 11:41 PM in response to niazrn

niazrn Said:

"green line on i phone 13 left hand side corner: [...]All iPhone internal parts are made with high quality and for long lasting my phone is just one and half years old and under out of warranty: service center asking for the payment of 329 $ , still the case is not resolved by apple team"

-------


Line of Side of iPhone:

Your screen is loose. Apple provides Accidental Coverage, but there IS a service fee.


Take this to an AASP:

As an alternative to going through Apple, see an AASP (Apple Authorized Service Provider) in your local area...

Contacting an AASP: 

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone



IMPORTANT NOTE:

Keep Personal Info off of these Forums:

These forums are here for everyone out there to view. So, just be certain to keep personal information(Case ID and Ticket No.) off of these forums and other forums too. Anyone out there can read this info. For your Security & Privacy: I have asked the host to rid of the image you've provided.

Jul 24, 2024 12:44 AM in response to niazrn

Had discussion with customer center, finally concluded that if customers raise complaint related to this green line issue at below provided feedback link, then only further actions can be made for screen replacement with free of cost. So, all users need to submit green line issue for Iphone 13 immediately. Depends upon large number of complaint/feedback requests only considered at free of cost.

Feedback - iPhone - Apple

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green line on i phone 13 left hand side corner

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