Background App Refresh not working

Since a couple of days, it looks like Background App Refresh is not working, although it's set to ON.

Does not work of 4G/5G and WiFi. Did a reboot, a power off/power on, and a 'reset all settings'.

I use a iPhone 12 Pro, running iOS 17.5.1.


I don't receive whatsapp message, banking notifications, mail from the GMail app. I need to open the app to see if there is a new message/mail/money transfer and so on.


Did an extensive search on known issues, but so far without success.

Is there anybody who experienced this before? And knows the solution :-)

Many thanks in advance.

Posted on Jul 15, 2024 12:08 AM

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7 replies

Jul 17, 2024 10:46 AM in response to MotoCasey

So far, the only workaround I found is to reinstall the app. But according to other posts I am not the only one with this problem. Called Apple Support, this issue however is not a 'known issue' .....

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Report this issue and your fix to Apple


To the OP and all participants:

This seems to be catching on, by reports on these forums. so,…


Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come. Apple will know nothing of your occurrences and findings, if you don’t report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: oh when this issue began, and how you have troubleshot it this far. Include the URL of this thread.
  4. Proceed from there aw necessar

Jul 15, 2024 12:14 AM in response to MotoCasey

"Background App Refresh not working: [...]I don't receive whatsapp message, banking notifications, mail from the GMail app. I need to open the app to see if there is a new message/mail/money transfer and so on.[...]"

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If getting no notifications..


Clear you Notification History:

  1. Go here: Use notifications on your iPhone or iPad - Apple Support
  2. Scroll to: Open from Notification Center
  3. As it Reads: To clear your notification history, tap the Close button, then tap Clear

Jul 15, 2024 1:48 AM in response to MotoCasey

"Background App Refresh not working: Screen turning black: Hi, I have this problem whenever I watch a video from any source on my MacBook Pro M3 there's always a flash of black color right after a white flash on the screen. I tried turning off dark mode, true tone and Night Shift nothing worked."

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Add Face ID Back:

Since the iOS version, Face ID went away. So, add a new Face ID, and it ought to not open on its own.

Jul 15, 2024 5:45 PM in response to TheLittles

"Background App Refresh not working: What do you mean by 'Since the iOS version, Face ID went away. So, add a new Face ID, and it ought to not open on its own.' FaceID works fine :-)"

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Thank you for the followup reply.


Add a Face:

After iOS 17, Apple inadvertently removed user's faces from Face ID. So, they had to add new Face to use. Something I went through, for certain. So, even it if it exists, then remove the current one, and then create a new one

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Background App Refresh not working

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