3 Replies Latest reply: Sep 30, 2010 3:51 PM by Sixstring78
em.rush Level 1 Level 1 (0 points)
My iphone crashed during the latest update and i was told that i had to restore the iphone back to its factory settings. this all works fine up to the point where it actually starts to restore (extracts file, prepares iphone then starts to restore) about a third of the way into the restore it stops doing anything, even after 2 or 3 hours its still not doing anything....help?!! i want my toy back!! (i'm a real technophobe when it comes to iphones!!! be gentle with me!)

toshiba satellite, Windows 7
  • 1. Re: iphone not restoring
    datingyou Level 1 Level 1 (0 points)
    em.rush wrote:
    My iphone crashed during the latest update and i was told that i had to restore the iphone back to its factory settings. this all works fine up to the point where it actually starts to restore (extracts file, prepares iphone then starts to restore) about a third of the way into the restore it stops doing anything, even after 2 or 3 hours its still not doing anything....help?!! i want my toy back!! (i'm a real technophobe when it comes to iphones!!! be gentle with me!)



    I have the same problem!!!! So annoying to see all my installed apps gone!! I think I have to reinstall all of them one by one. This will take lots of time, especially when I do not remember the names of many apps.God!!!

    <Edited by Host>
  • 2. Re: iphone not restoring
    mt1228 Level 1 Level 1 (0 points)
    I had the same problem, and spent all night trying to resolve. Finally thanks to iphone3Guy's posted instructions on how to remove TcpWindowSize via regedit, I was able to complete the restore/update process with all apps intact - see link below.

    http://discussions.apple.com/thread.jspa?messageID=10930876&#10930876

    If the link below doesn't work, under search->more options, type in TcpWindowSize, change date range begin from 1/09, click search and look for iphone3Guy's instructions.

    I had the same problem with an earlier update (around v3) - finally decided to save the instructions for future updates.

    Good luck to all - hope this helps.
  • 3. Re: iphone not restoring
    Sixstring78 Level 1 Level 1 (10 points)
    Is your iPhone Jailbroken? Do you have Wi-Fi Sync installed on your computer?
    If you do have Wi-Fi Sync installed, that's the problem. You'll need to uninstall it, but before you do, click on the little icon that looks like a iphone on the top right to bring down the menu. If "disable device backups" is checked, uncheck it. Now you can uninstall Wi-Fi Sync (you'll need the uninstaller at: http://www.getwifisync.com/
    After it's uninstalled, reboot your computer and try the restore. Should work for you now.

    Cheers!