Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone not restoring

My iphone crashed during the latest update and i was told that i had to restore the iphone back to its factory settings. this all works fine up to the point where it actually starts to restore (extracts file, prepares iphone then starts to restore) about a third of the way into the restore it stops doing anything, even after 2 or 3 hours its still not doing anything....help?!! i want my toy back!! (i'm a real technophobe when it comes to iphones!!! be gentle with me!)

toshiba satellite, Windows 7

Posted on Aug 25, 2010 3:08 PM

Reply
3 replies

Aug 25, 2010 3:50 PM in response to em.rush

em.rush wrote:
My iphone crashed during the latest update and i was told that i had to restore the iphone back to its factory settings. this all works fine up to the point where it actually starts to restore (extracts file, prepares iphone then starts to restore) about a third of the way into the restore it stops doing anything, even after 2 or 3 hours its still not doing anything....help?!! i want my toy back!! (i'm a real technophobe when it comes to iphones!!! be gentle with me!)



I have the same problem!!!! So annoying to see all my installed apps gone!! I think I have to reinstall all of them one by one. This will take lots of time, especially when I do not remember the names of many apps.God!!!

<Edited by Host>

Aug 28, 2010 1:09 PM in response to em.rush

I had the same problem, and spent all night trying to resolve. Finally thanks to iphone3Guy's posted instructions on how to remove TcpWindowSize via regedit, I was able to complete the restore/update process with all apps intact - see link below.

http://discussions.apple.com/thread.jspa?messageID=10930876&#10930876

If the link below doesn't work, under search->more options, type in TcpWindowSize, change date range begin from 1/09, click search and look for iphone3Guy's instructions.

I had the same problem with an earlier update (around v3) - finally decided to save the instructions for future updates.

Good luck to all - hope this helps.

Sep 30, 2010 3:51 PM in response to em.rush

Is your iPhone Jailbroken? Do you have Wi-Fi Sync installed on your computer?
If you do have Wi-Fi Sync installed, that's the problem. You'll need to uninstall it, but before you do, click on the little icon that looks like a iphone on the top right to bring down the menu. If "disable device backups" is checked, uncheck it. Now you can uninstall Wi-Fi Sync (you'll need the uninstaller at: http://www.getwifisync.com/
After it's uninstalled, reboot your computer and try the restore. Should work for you now.

Cheers!

iphone not restoring

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.