What can I do to prevent data loss in PDFs on MacBook Air Preview?

Hi, my 13” 1.1 Ghz intel macbook air is ditching page content in my pdf’s when I edit them in Preview – replacing my work with blank white pages. Started a couple of weeks ago. I’ve wasted a lot of time on it to no avail. I’m a pensioner, doing unpaid work, so no way I can use Acrobat pro.


I’m on Ventura 13.6.7


[Re-Titled by Moderator]

MacBook Air 13″, macOS 13.6

Posted on Jul 17, 2024 12:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2024 6:36 AM

What type of edits are you doing to the pdf?

Preview is not exactly a pdf editor - you cannot edit the text in a pdf, for example.

You can add annotations (text, lines, arrows, circles, etc, as well as notes) and it usually works fine.

I use it almost daily in this way, and I can tell you that the behavior you describe is not normal.


Try starting your mac in Safe Mode, and doing one of the edits that you would normally do. Does it still cause the blank page problem?

If the problem goes away in Safe Mode it is a sure sign that some third party software modification on your system is causing a conflict with the way the system is handling pdf.

Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

31 replies

Jul 18, 2024 7:58 AM in response to Luis Sequeira1

Not so easy nowadays! There is, afaik, no icon for the ‘whole drive’? So I dragged the Desktop. No ‘-‘. No obvious window to close, but I think I must have. I can cancel, but not ‘close’ the Sysstem settings box/window.


My efforts seem to have changed a few things. Waking from. sleep now insists I tap the blind top right button. Everything is now a lot slower and clumsier than before….


No sign of anything to tell me I’ve stumbled into Safe mode or not.

Jul 18, 2024 8:09 AM in response to Anthony Jackson3

Anthony Jackson3 wrote:

Not so easy nowadays! There is, afaik, no icon for the ‘whole drive’? So I dragged the Desktop. No ‘-‘. No obvious window to close, but I think I must have. I can cancel, but not ‘close’ the Sysstem settings box/window.

Well, you can have the drive show up on your desktop if you like. It is set in Finder->Settings.

Even if it is not showing there, you can reach it easily: open a Finder window, and press Command-UpArrow to go one level up until you reach the top level.

Jul 18, 2024 9:24 AM in response to Luis Sequeira1

Hi Luis, fwiw my first words on this were:

"Hi, my 13” 1.1 Ghz intel macbook air..."


More recently, I’ve just discovered that my only drive has called itself ‘System’. It does indeed have the operating system on it, but my various works dwarf the system, as the old-time “Joe Smoke’s Mac” seemed to accept !


The computer seems to have woken up somewhat, not as slow and clumsy as it was half an hour ago.


Page 7 of the 15-page sub-set is still all-white, thumbnail and image, and in the last few moments it has taken out page 8 as well!



Jul 18, 2024 9:40 AM in response to Anthony Jackson3

So for clarify, I’ve an Intel Mac, with no red writing to do with its system. So the safe mode operation, in which I began by following the instructions on the help system, has had a few effects, but none of them useful as yet! I still have the silly won’t wake up unless you tap the blind button, and it is still a good bit slower than before, so doing graphic work is pretty hellish – the tools blunder on long after I’ve stopped moving my cursor.

Jul 18, 2024 12:35 PM in response to Luis Sequeira1

I’m searching for a folder titled ‘VISA’ – all upper-case. I don’t see any option to direct Spotlight to any part in particular of my stuff? It never gets a mention, but is in only the third level from the top in Documents.


Using the search process top right of the windows I can direct the search to “Documents”. No file is found. But II can find it quickly.

Jul 18, 2024 12:45 PM in response to Luis Sequeira1

The editing I’m doing is cleaning up the images at the pixel level. The original was a Black-on white image, sometimes I need to reduce the file back to black and white, and insist that the whole page is treated as an image. I usually wind up with pages which are a lot easier to read and use, and about one tenth of the size of the original.


I do the editing in Graphic Converter, using Preview to assemble a series of images into an ordered list, to which I hope I shall find a way to make a Bookmark index, as I used to dow when Acrobat Pro was affordable. It looks as though one can modify Acrobat Reader to offer this, but no use if I can’t get the preparation sorted.


Bookmarks is a brilliant way to make the contents of a long file accessible.


I’ll have another heave at a Safe mode restart ...


Thanks for every one’s patience with this! Best regards, Tony

Jul 18, 2024 10:01 PM in response to Anthony Jackson3

As I fired up again this morning I was once again offered a pop-up – which I see I can paste here using Command-V. Not brilliantly helpful, as it has pasted far too large for any one to make sense of. With that and the mysteriously unpredictable layout of this forum I wonder whether my batty Mac is messing with this, too. The pop-up appears to me to belong in the “When did you stop beating your wife” category. Sundry non-sequitur questions, like "do you want to sign in” but the only linked reply insists I want to sign in as somebody else? You’d think Apple would know that my Air doesn’t have Touch ID, so if the red splodge is a link I cannot use it. In the event ‘Cancel’ got me a window in which I could enter my Apple ID – not very rational!:

Jul 19, 2024 9:18 AM in response to Luis Sequeira1

I think the computer may have been a second-hand ‘reconditioned’ one brought over from the US by one of my daughters. Quite early on I spotted the non-Apple battery, but it seems to have an adequate charge capability, so I’ve not worried about it. I don’t know how one would ’service’ such a battery. On my 1st-gen Honda Insight I got quite involved with ’servicing its NiMh battery, but that is not really the same thing!


The ‘poor performance’ is a bit short of detail! It certainly shows funny habits from time to time. It went through a time of running its fan a lot of the time, but it is quieter nowadays.


I’ve come across kernel panics before, but I don’t really know what they are! Its loudspeakers appear both to have failed, and only one of the replacements work. For a while any sound it chose to emit was dreadfully distorted, but the single surviving speaker seems ok.


Best regards, Tony


P.S. is there a logic behind the placing of contributions to this forum? My most recent posts seem to be around the middle, and it is usually unclear to what I was referring. There must be a logic, but so far I’ve not found it!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What can I do to prevent data loss in PDFs on MacBook Air Preview?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.