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Windows 11 Laptop doesn't recognize iPhone 5s | Doesn't have AMDS either

Hello all!


I was recently trying to restore an old iPhone 5s. The internal components and hardware are in perfect working condition. When I inserted the USB to connect the iPhone to the laptop, it simply didn't show up on iTunes.


I went to Device Manager to check if the USB device is locked/disabled, but it simply didn't show. It didn't recognize any USB plugged in. I have tested both of my laptop's USB ports and both are working perfectly fine. Furthermore, the USB to lightning cable I am using is also perfectly fine, and is able to charge my other iPhone X.


Next, I ran "services.msc" to see if AMDS (Apple Mobile Device Service) was working, but yet again that also didn't show up!


I have tried:


  • Restarting my laptop
  • Redownloading iTunes
  • All official Apple Troubleshooting guides


None of them have worked! Is there anything I can do to fix this or restore my iPhone?


Device details:


Laptop: MSI GF65 Thin, Runs Windows 11. Intel i5 (10th gen) and NVIDIA GTX-1660 Ti

Phone: iPhone 5s , Model A1530, purchased in India

Earlier iPhone models

Posted on Jul 17, 2024 3:41 AM

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Windows 11 Laptop doesn't recognize iPhone 5s | Doesn't have AMDS either

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