Can't open photos and videos in the gallery
When I try to open a video in the photo gallery, I get an error "an error occurred while loading a high quality video" and the video does not open at all. What to do? Help me pls
Sofififa wrote: When I try to open a video in the photo gallery, I get an error "an error occurred while loading a high quality video" and the video does not open at all. What to do? Help me pls
You didn't give us much to work with. For instance, are you talking about a Mac, an iPhone, or an iPad or at iCloud.com?
Maybe you could tell us the following, for a start:
- What OS are you using?
- Are you using iCloud Photos to synchronize your devices?
- Do you synchronize an iPhone with iCloud Photos?
- if so, do you have “Optimize Storage” checked in Photos’ Settings
- What models are your devices?
- If this is a Mac, where does your Photos Library reside-- in the Pictures folder of your internal drive, or on an external drive? or on a network? on iCloud drive?
- Has this problem always existed, or did it just start? Can you think of anything that changed that might affect your device?