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Hi i need help for change my phone number, because my old phone is stolen. I get new phone with new phone number but I don’t access to my account because im activating two factors verification . I have this problem more than 2 months. I call to apple support but they not help me! Im still waiting for resolve my problem! Please
[Re-Titled by Moderator]
iPhone 11 Pro Max, iOS 17
All this method not work on me because I’m not singing another device, after my phone is stolen I change my phone number and bay new iPhone. I can’t change my new number with old number in settings trust number. Method with recover account or charge password not working too because in process apple give me days or hours to waiting to change my info but after this time is nothing. What I need to do?
All this method not work on me because I’m not singing another device, after my phone is stolen I change my phone number and bay new iPhone. I can’t change my new number with old number in settings trust number. Method with recover account or charge password not working too because in process apple give me days or hours to waiting to change my info but after this time is nothing. What I need to do?
Apple may be trying to contact you at the number or address you have in your account information. If you have not kept this updated or added alternatives then there is a problem. Have you contacted Apple? My understanding is you have a small time window in which to use the account unlock information once it is sent.
This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support
If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is based on the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support
To see, add, or change your trusted phone numbers use one of these methods:
● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.
● On a Mac computer choose Apple menu > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.
● Using a web browser:
1) Go to https://appleid.apple.com and sign in.
2) Follow security options until you find one letting you change trusted numbers,
3) Click "+" to add a new number (you may be required to verify this number).
4) If you wish to remove an old number, click "-" next to the number.
Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support
If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.
In a situation where a non-functioning device with cellular service was the only trusted device, transfer the cellular service to another device so you can receive a verification code on the other device instead.
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community
You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).
You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number
How do I change phone number on my Apple ID account ?
