I have successfully migrated from iPhone 11 to a brand new iPhone 15 Max Pro.
I now need to erase the iPhone 11.
However, the iPhone 11 will not erase. It’s telling me my authentication is failing. I've checked my credentials and they are correct.
I think the iPhone is ‘stuck’ in the erase process and I cannot now recover it to start again.
Can you please advise how I can force the erase to compete?
[Re-Titled By Moderator]
iPhone 11
Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
Or, if the process is still "stuck".......
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area using the link just below:
Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
Or, if the process is still "stuck".......
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area using the link just below:
How I can force the erase my iPhone 11?
