Disabled Iphone Old User Apple ID and Password Issue

I am an iphone 13 pro user for past few years and i bought iphone 6 last week in used market they provided one day checking warrenty its completly fine on that day and the next day when i try to login with my apple id the phone gone into diable mode and its asking old user apple id and password which i didnt know when i reach the seller they didnt even know and saying customer sold to us and we just reselling and i asked them to contact the original owner of the phone and they not responding now any solutions to remove that account from my apple device ?

Earlier iPhone models

Posted on Jul 19, 2024 1:25 PM

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3 replies

Jul 19, 2024 1:31 PM in response to Joshua2K3

Joshua2K3 wrote:

I am an iphone 13 pro user for past few years and i bought iphone 6 last week in used market they provided one day checking warrenty its completly fine on that day and the next day when i try to login with my apple id the phone gone into diable mode and its asking old user apple id and password which i didnt know when i reach the seller they didnt even know and saying customer sold to us and we just reselling and i asked them to contact the original owner of the phone and they not responding now any solutions to remove that account from my apple device ?

That phone is useless without the original owners information.

Return the phone and get your money back.

Jul 22, 2024 8:29 AM in response to AlWeir

AlWeir wrote:

Obtaining service for your Apple product after an expired warranty - Apple Support (CA)

iPhone products vintage worldwide
iPhone 4 (8GB)
• iPhone 5
• iPhone 6
• iPhone SE
• iPhone 8 Red
• iPhone 8 Plus Red
• iPhone X

Apple doesn't provide any services for removing the Activation lock, regardless of the age of the phone, without the original receipt or legal proof of inheritance. In this case, the OP bought the phone second hand. They are out of luck.

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Disabled Iphone Old User Apple ID and Password Issue

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