iPhone Not Recognizing Camera

I have an IPhone 13 Pro Max. I have never had issues with it, have never broken it, or had to get anything replaced. Up until the other day, the phone has been just as good as it was the day I got it. With that being said, in the span of a few hours my rear cameras stopped working. The main lens still works, but the two specialty lenses don’t work. I am only able to zoom in and out between 1x - 5x. In my settings it says that the camera is an “Unknown Part” rather it saying “Genuine Apple Part,” but again I have never had any problems or replacements with this phone. I’ve reset my phone multiple times, and it hasn’t fixed it. What am I able to do in order to fix it?

iPhone 13 Pro Max, iOS 17

Posted on Jul 20, 2024 9:53 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2024 1:45 PM

DNucc wrote:

I have an IPhone 13 Pro Max. I have never had issues with it, have never broken it, or had to get anything replaced. Up until the other day, the phone has been just as good as it was the day I got it. With that being said, in the span of a few hours my rear cameras stopped working. The main lens still works, but the two specialty lenses don’t work. I am only able to zoom in and out between 1x - 5x. In my settings it says that the camera is an “Unknown Part” rather it saying “Genuine Apple Part,” but again I have never had any problems or replacements with this phone. I’ve reset my phone multiple times, and it hasn’t fixed it. What am I able to do in order to fix it?


sounds like a hardware issue


Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support




iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support


Apple Authorized Service Providers and Independent Repair Providers

Repair Provider Verification - Official Apple Support




1 reply
Question marked as Top-ranking reply

Jul 20, 2024 1:45 PM in response to DNucc

DNucc wrote:

I have an IPhone 13 Pro Max. I have never had issues with it, have never broken it, or had to get anything replaced. Up until the other day, the phone has been just as good as it was the day I got it. With that being said, in the span of a few hours my rear cameras stopped working. The main lens still works, but the two specialty lenses don’t work. I am only able to zoom in and out between 1x - 5x. In my settings it says that the camera is an “Unknown Part” rather it saying “Genuine Apple Part,” but again I have never had any problems or replacements with this phone. I’ve reset my phone multiple times, and it hasn’t fixed it. What am I able to do in order to fix it?


sounds like a hardware issue


Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support




iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support


Apple Authorized Service Providers and Independent Repair Providers

Repair Provider Verification - Official Apple Support




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iPhone Not Recognizing Camera

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