How can I get the correct receipt for my iPhone purchase?

I had purchased iphone 13 pro (USA version) in Oct 2021 in Abu dhabi, UAE. Now i am in india. When i faced an issue of green screen in my iphone, i went to iphone service store. There they asked me for bill and i shown them the bill which i got in UAE during purchasing. But they refused to accept the bill of UAE, as the phone version is of USA, i asked for USA bill.

How can get the bill from USA, when i purchased phone from UAE....?


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 17

Posted on Jul 20, 2024 10:48 AM

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Posted on Jul 20, 2024 11:08 AM

you bought a gray market phone. You can't get a valid proof of purchase for it at all.

Never mind the fact that the warranty was only valid in the US and only for one year... The best case scenario is that the warranty expired some time in 2022.


If you need to have the device serviced, get on a plane and take it to the US, then take it to an Apple Store an pay for the repair.

5 replies
Question marked as Top-ranking reply

Jul 20, 2024 11:08 AM in response to chandrashekhar7829

you bought a gray market phone. You can't get a valid proof of purchase for it at all.

Never mind the fact that the warranty was only valid in the US and only for one year... The best case scenario is that the warranty expired some time in 2022.


If you need to have the device serviced, get on a plane and take it to the US, then take it to an Apple Store an pay for the repair.

Jul 20, 2024 10:58 AM in response to chandrashekhar7829

If you purchased it in UAE … you CAN’T get an invoice receipt from the USA.


Restated: You can’t obtain a receipt for a transaction which never occurred.


(FYI, the term for that is fraud)


Furthermore, the merchant from whom you purchased your phone was apparently NOT an Apple-Authorized reseller. (or you would have received a “UAE market” iPhone)

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How can I get the correct receipt for my iPhone purchase?

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