Apple Wallet verification asking the same question that has no correct answer

Question

Apple Wallet verification asking the same question that has no correct answer

My Apple wallet requires verification. I submitted all of my identification, every last bit. Now it keeps asking me "Which city is HARVARD ST". The answer isn't listed and selecting "None of the above" just refreshes the question. Actually, pressing any of the listed options just refreshes the question. I'm stuck in a verification loop. I've never even lived on Harvard St. I'm really upset that APPLE of all companies would have such an embarrassing error in it's system applications in 2024. But here we are.

Windows, Windows 11 (22631)

Posted on Jul 20, 2024 12:35 PM

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Answer 1

Jeff Donald

Level 8

44,586 points

Jul 20, 2024 4:01 PM in response to jadenopusunju

Apple Cash is what’s requesting verification, great! Thanks for the information. Please contact an Apple Cash Specialist at Green Dot Bank.

I suspect the issue is related to the CloudStrike error that shut down airlines, banks and other financial services worldwide yesterday.

Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE

https://applecash.greendot.com/termsconditions/

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Answer 2

Jeff Donald

Level 8

44,586 points

Jul 20, 2024 1:06 PM in response to jadenopusunju

Apple Wallet doesn’t have a verification process. Banks and other financial institutions may require verification in order to add their financial instrument to Apple Wallet app. What exactly are you trying to verify?

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Answer 3

Jul 20, 2024 2:44 PM in response to Jeff Donald

Apple cash, which is in Apple wallet. It literally says "Verify your identity".

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