My Iphone is being hacked!

Hi guys, I got some strange message on the screen from apple security wich said “hacker alert” and that my iphone had some trojans or malware, it also said immediate action is required. After I clicked on some button it switched to apple store and there was some anti-virus, I installed it and almost immediately it began a quick scan and detected a dangerous malware, but I had to pay, so I deinstalled this app and installed some anti-viruses and they didn’t spot it. could my iphone be hacked or was it a scam?

Posted on Jul 21, 2024 9:09 AM

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Posted on Jul 21, 2024 9:19 AM

Sorry, but it was a scam. You were presented with a advertisement, probably from an app you were using or a webpage, that was just looking to scare you, so you will buy a product to solve a problem that you do not have. Installing that app will not leave any lingering files that will infect your iPhone, so deleting is all that is needed to remove it. The scan it claimed to do is fake, an app is not capable of scanning your iPhone, and the malware it claimed to find was also fake. You will want to make sure you did not sign up for a subscription where you will see a recurring charge.


If there is a subscription that is managed by Apple from an in-app purchase, you will be able to cancel it here:

If you want to cancel a subscription from Apple - Apple Support


Some companies direct you to their website to offer a subscription so it is not managed by Apple and in that case, you need to cancel the subscription directly with that company.


You will also want to remove the other AntiVirus you installed. None of them will do any good and your iPhone does not need any AntiVirus software.

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Jul 21, 2024 9:19 AM in response to Thoughguy135

Sorry, but it was a scam. You were presented with a advertisement, probably from an app you were using or a webpage, that was just looking to scare you, so you will buy a product to solve a problem that you do not have. Installing that app will not leave any lingering files that will infect your iPhone, so deleting is all that is needed to remove it. The scan it claimed to do is fake, an app is not capable of scanning your iPhone, and the malware it claimed to find was also fake. You will want to make sure you did not sign up for a subscription where you will see a recurring charge.


If there is a subscription that is managed by Apple from an in-app purchase, you will be able to cancel it here:

If you want to cancel a subscription from Apple - Apple Support


Some companies direct you to their website to offer a subscription so it is not managed by Apple and in that case, you need to cancel the subscription directly with that company.


You will also want to remove the other AntiVirus you installed. None of them will do any good and your iPhone does not need any AntiVirus software.

Jul 21, 2024 11:49 AM in response to Thoughguy135

Thoughguy135 wrote:

thanks, that’s what I was expecting, just wanted to make sure

No Problem. I think you should also try to request a refund for the app that was purchased in the App Store. It is true that all transactions are final in the App Store, but Apple does at times offer compassionate refunds. It is not guaranteed, but in my option you deserve a refund. There is a big difference from someone who makes a purchase and later decides they don't want it, than being deceived into making a purchase.

Request a refund for apps or content that you bought from Apple - Apple Support

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My Iphone is being hacked!

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