Phone not responding to touch

Question

Level 1

4 points

Phone not responding to touch

So i was on switch control because i wanted to see what it did and shut it down cause i was stuck but when i turned it on it literally stopped working, i tried reseting it again, tried the up and down volume shut down, and even tried letting it die but none of those work idk what to do so im gonna try contacting apple support, is there anything i can do other than that?💔 its a iphone 13 btw

iPhone 13

Posted on Jul 23, 2024 9:38 AM

Reply

Answer 1

leroydouglas

Level 10

206,462 points

Jul 23, 2024 10:53 AM in response to Paperclipzzz

Paperclipzzz wrote:

So i was on switch control because i wanted to see what it did and shut it down cause i was stuck but when i turned it on it literally stopped working, i tried reseting it again, tried the up and down volume shut down, and even tried letting it die but none of those work idk what to do so im gonna try contacting apple support, is there anything i can do other than that?💔 its a iphone 13 btw

Have you shutdown & restarted the iPhone ie power off/on...no resolve continue

Restart your iPhone - Apple Support

Reset or a Force Restart,

Force restart iPhone - Apple Support

Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If your iPhone won't turn on or is black /frozen / stuck DFU mode

If your iPhone won't turn on or is frozen - Apple Support

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA