Purple line appeared on my I phone 15 pro

iphone15 pro shown purple line on screen , days after purchase.


iPhone 15 Pro, iOS 18

Posted on Jul 23, 2024 11:48 AM

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Question marked as Top-ranking reply

Posted on Jul 23, 2024 11:54 AM

MohammedFaris wrote:

iphone15 pro shown purple line on screen , days after purchase.


Return it for one that works


you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store


Returns & Refunds - Shopping Help - Apple


Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)


That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple




1 reply
Question marked as Top-ranking reply

Jul 23, 2024 11:54 AM in response to MohammedFaris

MohammedFaris wrote:

iphone15 pro shown purple line on screen , days after purchase.


Return it for one that works


you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store


Returns & Refunds - Shopping Help - Apple


Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)


That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple




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Purple line appeared on my I phone 15 pro

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