The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My account is disabled in the iTunes Store even though I’ve provided a new method of payment and went through apple support to get it deactivated, what should I do now?
[Re-Titled By Moderator]
iPhone XR, iOS 16
You are talking to volunteers in this user to user forum. We are other Apple users like you and do not have access to your records and cannot help in this situation. Your only option, as Fred II mentioned, is to go back to Apple and work with them.
Try ▷ Apple Support directly.
We are users, just like you. 😇
All we can do is provide information in an effort to help solve your issue.
Need more help?
Good luck! 👋🏼😉
According to If a message says 'Your account has been disabled in the App Store and iTunes'
"Contact Apple Support for help.
If you see a message that says "Your account has been disabled in the App Store and iTunes," request reactivation for help."
I read your post, and provided information for your only option. Just because you unsuccessfully changed a payment method has no bearing on the fact that your only choice is to use the previously provided link.
If you read my post you would’ve seen I’ve already gone though apple support =_=
Both my App Store and iTunes Store account disabled
