Face ID showing "position your face within the frame" but not working on iPhone

Face |ID has suddenly stopped working and when trying to reset I'm faced with "position your face within the frame" but (other than the frame pulsing) nothing happens.


[Re-Titled by Moderator]

iPhone 12 Pro, iOS 17

Posted on Jul 23, 2024 9:49 PM

Reply
2 replies

Jul 23, 2024 10:02 PM in response to ruban09

ruban09 Said:

"Face ID showing "position your face within the frame" but not working on iPhone: Face |ID has suddenly stopped working and when trying to reset I'm faced with 'position your face within the frame' but (other than the frame pulsing) nothing happens."

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Troubleshooting FaceTime:


A. Links to Refer to:


B. Report this to Apple

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of this, if you don't report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: on when this all began, and how you've troubleshot it, thus far. Include the URL of this thread
  4. Proceed from there as necessary

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Face ID showing "position your face within the frame" but not working on iPhone

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