2019 Macbook Pro 16" VERY slow USB-C port

My USB-C ports are funky, with the right side rear port sometimes not even working. But the biggest issue is how SLOW any of the ports are. When I transfer files onto a USB thumb drive from my old 2015 MBP it is blisteringly fast at ~10+GB/min, but my newer 2019 MBP it takes it 10-15 times longer for the same thumb drive! Not an exaggeration. I have tried all the normal things - turn off Spotlight, reindex all of Spotlight, turn privacy on for that drive in Spotlight, reset the SMC, reset the NVRAM, turn off all malware and even firewall protections. Nothing seems to change it. Anyone have any thoughts??? Hardware issue? The machine is super fast in all other facets. Thanks all. [ 2019 MBP 2.4 i9, 32GB RAM, 2T SSD, Sonoma ]

Posted on Jul 24, 2024 3:07 PM

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Posted on Jul 24, 2024 10:03 PM

Are you running the latest update patches for Sonoma (v. 14.5)? If not, then install the 14.5 update & test again.


Disconnect all external devices in case one of them is causing a problem or a compatibility issue with one another. Test by connecting just a single drive. Test with each USB port including rotating the USB-C connector of the cable 180 degrees upside down.....meaning you need to make eight tests with each drive (2 for each USB-C port on the laptop).


Try booting into Safe Mode to see how the drives perform.


How fast are the transfers over Ethernet if you only use a single Ethernet adapter? By using two Ethernet adapters you will be masking the issue you are experiencing with the USB-C ports when connecting various drives.


How much Free storage space do you have on the internal SSD (ignore the "Available" value since it is very misleading)? If you have 80GB+ of Free space on the internal SSD, then you can create a new APFS volume (make sure to give it a unique name) followed by installing macOS onto it. Test how the USB-C ports behave while booted into the new OS. Do not install any third party software, do not restore from a backup, and do not log into your AppleID or iCloud. Tests must be performed with a clean OS as shipped from Apple. Before deleting the new APFS volume, make sure the default Startup Disk in System Settings is configured for your main OS you wish to keep in order to minimize any issues when deleting the APFS volume after testing.


You can also try performing a DFU firmware Revive which resets the T2 security chip & system firmware. I doubt this will make a difference, but it never hurts to try. Although this should not affect the data on the internal SSD, I highly recommend you have a good backup first just to be safe. If the Revive process does not complete successfully, then it could leave the data on the internal SSD inaccessible.


FYI, USB sticks are generally very slow even if they are labeled as USB3 so they are not good test cases. Plus the quality of USB sticks is extremely poor. A USB3 SSD is best, but even some SSDs can be very slow especially when writing to them for more than about 30-60 seconds. Testing with an SSD is better done by transferring data (reading) from the external SSD & writing to the internal SSD since the Apple internal SSD is of much better quality than many third party SSDs today. Testing this way will better reveal the actual speeds of the USB-C ports since the external SSDs will be slower than the internal SSD due to the limitations of the USB-C ports on this laptop which are limited to 10Gb/s (aka 1GB/s transfers). Also once an SSD is throttled by writing too much data in a short period of time, it can take the SSD a while to recover (sometimes days).


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Question marked as Top-ranking reply

Jul 24, 2024 10:03 PM in response to Daveox

Are you running the latest update patches for Sonoma (v. 14.5)? If not, then install the 14.5 update & test again.


Disconnect all external devices in case one of them is causing a problem or a compatibility issue with one another. Test by connecting just a single drive. Test with each USB port including rotating the USB-C connector of the cable 180 degrees upside down.....meaning you need to make eight tests with each drive (2 for each USB-C port on the laptop).


Try booting into Safe Mode to see how the drives perform.


How fast are the transfers over Ethernet if you only use a single Ethernet adapter? By using two Ethernet adapters you will be masking the issue you are experiencing with the USB-C ports when connecting various drives.


How much Free storage space do you have on the internal SSD (ignore the "Available" value since it is very misleading)? If you have 80GB+ of Free space on the internal SSD, then you can create a new APFS volume (make sure to give it a unique name) followed by installing macOS onto it. Test how the USB-C ports behave while booted into the new OS. Do not install any third party software, do not restore from a backup, and do not log into your AppleID or iCloud. Tests must be performed with a clean OS as shipped from Apple. Before deleting the new APFS volume, make sure the default Startup Disk in System Settings is configured for your main OS you wish to keep in order to minimize any issues when deleting the APFS volume after testing.


You can also try performing a DFU firmware Revive which resets the T2 security chip & system firmware. I doubt this will make a difference, but it never hurts to try. Although this should not affect the data on the internal SSD, I highly recommend you have a good backup first just to be safe. If the Revive process does not complete successfully, then it could leave the data on the internal SSD inaccessible.


FYI, USB sticks are generally very slow even if they are labeled as USB3 so they are not good test cases. Plus the quality of USB sticks is extremely poor. A USB3 SSD is best, but even some SSDs can be very slow especially when writing to them for more than about 30-60 seconds. Testing with an SSD is better done by transferring data (reading) from the external SSD & writing to the internal SSD since the Apple internal SSD is of much better quality than many third party SSDs today. Testing this way will better reveal the actual speeds of the USB-C ports since the external SSDs will be slower than the internal SSD due to the limitations of the USB-C ports on this laptop which are limited to 10Gb/s (aka 1GB/s transfers). Also once an SSD is throttled by writing too much data in a short period of time, it can take the SSD a while to recover (sometimes days).


Jul 24, 2024 7:04 PM in response to Daveox

Make sure to connect the USB drive directly to the laptop. I would even suggest disconnecting all other external devices in case one of them is causing a problem.


What adapter are you using with this USB stick since that would be one difference between the two setups?


Does this issue only affect a single USB stick or other USB sticks? How about a USB3 hard drive or SSD?


If only the USB stick(s), then what is the exact make & model of the USB stick (a direct link is ideal since it can be hard to identify them exactly just by names)?


What file system is being used on the USB stick?


Try connecting the USB stick with the USB-C connector 180 degrees upside down. Sometimes the laptop's USB-C ports can be damaged and changing the orientation of the USB-C connector will utilize a different portion of the USB-C port that may be healthy. The USB-C adapter could also have a problem as well where connecting it "upside down" may make a difference.


Jul 24, 2024 9:14 PM in response to HWTech

This happens with any drive (thumb direct in port, external HDD or SSD on high-speed cable, Time Machine drive takes forever, too) on any of the four ports (like I said sometimes the right rear port completely stops working until I reboot) whether I use a cable, adapter, hub, etc. It is not a problem with the internal 2T drive because I can do an ad-hoc connection to another machine with two ethernet adapters and it is super fast. Could this be some external disk indexing issue, or something with Spotlight? I see that I cannot effectively search anything in iCal and I've read that can be a Spotlight issue. I have already attempted to re-index Spotlight, and also tried NOT indexing a thumb drive using Privacy, but to no avail.

Jul 26, 2024 5:40 AM in response to HWTech

I am up to date with 14.5 and I have done as much isolation and port switching to know it happens on all ports with any type of external drive.


I might try the safe mode test, but I am on a work project out of town and cannot get down to the hardware level with this troubleshooting, so I must wait for the rest until I get home. MANY thanks for all the direction on this, but I fear I will need to take off and nuke it from orbit, and then just start with a fresh OS install.

Jul 24, 2024 6:29 PM in response to Daveox

Daveox wrote:

My USB-C ports are funky, with the right side rear port sometimes not even working. But the biggest issue is how SLOW any of the ports are. When I transfer files onto a USB thumb drive from my old 2015 MBP it is blisteringly fast at ~10+GB/min, but my newer 2019 MBP it takes it 10-15 times longer for the same thumb drive! Not an exaggeration. I have tried all the normal things - turn off Spotlight, reindex all of Spotlight, turn privacy on for that drive in Spotlight, reset the SMC, reset the NVRAM, turn off all malware and even firewall protections. Nothing seems to change it. Anyone have any thoughts??? Hardware issue? The machine is super fast in all other facets. Thanks all. [ 2019 MBP 2.4 i9, 32GB RAM, 2T SSD, Sonoma ]


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Use Apple Diagnostics to test your Mac - Apple Support


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2019 Macbook Pro 16" VERY slow USB-C port

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