I am unable to setup Face ID on my iPhone

Assalamu alaikum, for some reason Face ID stopped working on my phone, and this message pops up; Face id feature is not available. I'll try to set up Face id later please help me fix it. I really want to use this and am waiting for your response. Best regards, iPhone X owner.


[Re-Titled by Moderator]

iPhone X, iOS 16

Posted on Jul 25, 2024 1:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2024 4:38 PM

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:





Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

2 replies
Question marked as Top-ranking reply

Jul 25, 2024 4:38 PM in response to muhammadyusuf113

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:





Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

Jul 25, 2024 2:40 PM in response to muhammadyusuf113

muhammadyusuf113 wrote:

Assalamu alaikum, for some reason Face ID stopped working on my phone, and this message pops up; Face id feature is not available. I'll try to set up Face id later please help me fix it. I really want to use this and am waiting for your response. Best regards, iPhone X owner.

[Re-Titled by Moderator]


If Face ID isn't working on your iPhone or iPad Pro

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


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I am unable to setup Face ID on my iPhone

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