You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Zacharias Beckman
Zacharias Beckman Author
User level: Level 1
133 points

Konica Minolta Bizhub 350 - OS/X 10.6 - Printing "hangs" after connecting

I've installed the latest drivers (dated 4/2010) from the Konica site. I'm using 10.6.4.

Whenever I try to print to our Bizhub 350, the job seems to hang with "Connected to printer..." in the printer status window.

I'm pretty sure my Mac and the printer are actually talking. For instance, I get status messages occasionally (such as "Tray 1 is empty") and I can check supply levels.

Is anyone printing to a Bizhub 350? If so can you give some advice on how to get it working?

Thanks.

MBP 4GB, PM G5, iMac, macMini, Mac OS X (10.6.4)

Posted on Aug 25, 2010 5:07 PM

Reply
Question marked as Top-ranking reply
User profile for user: PAHU
PAHU
User level: Level 6
16,711 points

Posted on Aug 25, 2010 7:16 PM

Hi there. I don't have a Bizhub 350 but would suggest that your issue could related to the protocol or the driver being used.

With regards to the driver, the latest driver you downloaded may be a Postscript driver. If the printer does not support Postscript then this would stop the job from printing. You should be able to print a configuration page from the 350 or connect to its internal web page by typing the IP address of the printer into a web browser. Either method should show what printer languages you have installed in the device.

If the latest driver you are using is supported by the printer then the protocol you have selected when making the printer queue could be the issue. For IP printer queues, the default IPP protocol is not always supported by or enabled in the printer. Therefore it is often easier to create a queue using HP Jetdirect-Socket, as this is what Windows computers will use (called Standard TCP/IP Printing on Windows). LPD is the other IP protocol you can use but it often requires a specific queue name and for some devices can also be case-specific.
View in context
2 replies
Question marked as Top-ranking reply
User profile for user: PAHU
PAHU
User level: Level 6
16,711 points

Aug 25, 2010 7:16 PM in response to Zacharias Beckman

Hi there. I don't have a Bizhub 350 but would suggest that your issue could related to the protocol or the driver being used.

With regards to the driver, the latest driver you downloaded may be a Postscript driver. If the printer does not support Postscript then this would stop the job from printing. You should be able to print a configuration page from the 350 or connect to its internal web page by typing the IP address of the printer into a web browser. Either method should show what printer languages you have installed in the device.

If the latest driver you are using is supported by the printer then the protocol you have selected when making the printer queue could be the issue. For IP printer queues, the default IPP protocol is not always supported by or enabled in the printer. Therefore it is often easier to create a queue using HP Jetdirect-Socket, as this is what Windows computers will use (called Standard TCP/IP Printing on Windows). LPD is the other IP protocol you can use but it often requires a specific queue name and for some devices can also be case-specific.
Reply

Konica Minolta Bizhub 350 - OS/X 10.6 - Printing "hangs" after connecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up