Unable to connect the card to apple pay

I try to connect the card to Apple pay but it says "the card was not added. For more information contact the card issuer". I had connected it a few days ago. What can I do

iPhone 13 Pro, iOS 17

Posted on Jul 27, 2024 2:31 AM

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Question marked as Top-ranking reply

Posted on Jul 27, 2024 10:43 AM

I’m not sure how much you want me to explain, so the bottom line is three parties are involved in approving your card. Apple is not one of the three. Those involved are the issuing bank, Token Service Provider (TSP), and Payment Network Operator (Visa, Mastercard, American Express etc.). One or more of the three are Red flowing (sometimes called Red Path) your card, device and/or Apple ID. Again, Apple is not one of the three involved.


The only consumer contact of the three is your bank. Please contact the Apple Pay Support team at the bank. Generally, basic support staff at banks are unaware of the systems related to Apple Pay and card verification. You may need to ask for a supervisor and escalate the issue to the Apple Pay support team. But only your bank can contact the TSP and Payment Network Operator.

11 replies
Question marked as Top-ranking reply

Jul 27, 2024 10:43 AM in response to Angeln22

I’m not sure how much you want me to explain, so the bottom line is three parties are involved in approving your card. Apple is not one of the three. Those involved are the issuing bank, Token Service Provider (TSP), and Payment Network Operator (Visa, Mastercard, American Express etc.). One or more of the three are Red flowing (sometimes called Red Path) your card, device and/or Apple ID. Again, Apple is not one of the three involved.


The only consumer contact of the three is your bank. Please contact the Apple Pay Support team at the bank. Generally, basic support staff at banks are unaware of the systems related to Apple Pay and card verification. You may need to ask for a supervisor and escalate the issue to the Apple Pay support team. But only your bank can contact the TSP and Payment Network Operator.

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Unable to connect the card to apple pay

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