Cannot Access iTunes Extras on Apple TV or Apple TV App on iPhone

Question

Level 1

33 points

Cannot Access iTunes Extras on Apple TV or Apple TV App on iPhone

For at least 6 months, I have noticed sometimes movies I have previously purchased do not allow me to access their iTunes Extras, even though I purchased them in HD with the Extras.

I have already tried the troubleshooting steps at this link of a Knowledge Base article: If you can't view your iTunes Extras - Apple Support

I even tried live-chatting with Apple Support but they didn’t understand the issue so I gave up.

Anyone else experiencing this, find any solutions or answers?

iPhone 13 Pro Max

Posted on Jul 28, 2024 3:33 PM

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Answer 1

Urquhart1244

Level 10

146,202 points

Aug 6, 2024 1:42 AM in response to ilearn.jr

We understand your predicament in not finding the Extras button where it should be.

As this is a user-to-user forum, and I don’t have these particular titles in my Library to compare, I would like to refer you to Apple staff. Please contact the iTunes Store staff about issues with specific iTunes Store titles.

One caveat: If you bought the standard definition (SD) version of the movie, or if you rented the movie, then the movie won't have iTunes Extras. If you can't view your iTunes Extras - Apple Support.

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Answer 2

ilearn.jr Author

Level 1

33 points

Sep 10, 2024 10:25 PM in response to Urquhart1244

Hi there,

Thanks for your response.

I've contacted Apple iTunes Staff with no success and I have confirmed I have the HD versions. I also have the latest OS on my iPhone, Mac, and Apple TV. This continues to happen even on other movies than these I posted.

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