What to do when Face ID stops working on iPhone?

Face ID just stopped working and I’m unable to reset due to no reset button to assist. Any thoughts?


[Re-Titled by Moderator]

iPhone 14, iOS 17

Posted on Jul 29, 2024 4:16 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2024 5:57 PM

Usually that is a hardware problem. Follow this guidance from Apple→If Face ID is disabled on your iPhone or iPad Pro - Apple Support, including contacting Apple Support if none of the troubleshooting steps work.

2 replies

Jul 29, 2024 6:56 PM in response to Zbobbity

Zbobbity said:

Face ID just stopped working and I’m unable to reset due to no reset button to assist. Any thoughts?


Usually, when this happens it means that there is a problem with the True Depth Camera and the IR sensors may have been damaged.


If you need more information about this then please visit the following Apple community support pages:


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


I hope this helped you, otherwise, please ask again if you need more help!


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What to do when Face ID stops working on iPhone?

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