I cannot power on my iMac 27"

My computer won’t turn on, i have tried hard resetting it. When it turns on it is just a black screen with the apple logo and it stays like that for hours


[Re-Titled By Moderator]

iMac 27″, macOS 11.2

Posted on Jul 30, 2024 11:07 AM

Reply
3 replies

Jul 30, 2024 2:12 PM in response to Mariaog05

See if it boots to Restore Mode...


Start up from macOS Recovery


Command (⌘)-R

Install the latest macOS that was installed on your Mac.


Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


Look at top of screen for Utilities menu...


n Disk Utility>View, select Show all Devices, highlight the top left entry.


Run Disk First Aid on all items in the left panel, from top down.

Shift-Option-⌘-R

Install the macOS that came with your Mac, or the closest version still available.


Jul 30, 2024 2:59 PM in response to Mariaog05

Pull the power cable out of the back of the iMac for about 5 minutes. Then plug it in and try the power button. If it powers up it's probably the power supply starting to go.


If you have a 2017 iMac it is still supported by Apple and they will work on it. If it's a 2015 model Apple considered it "Vintage". 2014 or earlier is Obsolete. It will be very difficult to get parts and only Apple Authorized Service Provider will work on it.  


However, Apple will provide a free diagnostic check on any model regardless of year.


Jul 30, 2024 11:41 AM in response to Mariaog05

It has likely failed due to a hardware issue. IF the computer is a 2017 or older, then it is obsolete meaning parts are difficult to obtain and an Apple Store will not work on it for that reason. In that case, recycle it and replace it. However to get you started troubleshooting with Apple's advice, please click If your Mac starts up to a blank screen - Apple Support or you can simply call AppleCare for other suggestions.


AppleCare Contact Info

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cannot power on my iMac 27"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.