You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to prevent iTunes from forgetting albums when switching Devices?

I had to purchase a new laptop (ASUS) to replace my old one (Toshiba) for school. I have found that I am missing entire albums of music that I have purchased through iTunes. When I got to my account, they were gone, so I could not restore them. However, when I booted up my old laptop and opened iTunes, the missing albums were still there. WTH is happening?


I will add that more than a year ago, I tried Apple Music, but I got rid of it when it kept replacing song versions. For example, a rock song was replaced by an acoustic 'live' version I didn't ask for, nor was it on the original download I paid for. In getting rid of Apple Music and many hours of work, I was able to restore what I could find (I have thousands of songs). I want to resolve my new issue without reactivating Apple Music, which will undo all the work I put into fixing it the first time.


I am well beyond frustrated, and I do not have hours to sit and do this again. Does anyone have any idea why my iTunes is "forgetting" entire albums when all I did was change laptops? The new one is authorized, so that is not the issue.


[Re-Titled by Moderator]

Windows, Windows 11 (22631)

Posted on Jul 30, 2024 1:59 PM

Reply

There are no replies.

How to prevent iTunes from forgetting albums when switching Devices?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.