Since I updated my iPhone to iOS 17.6 my phone has been having trouble with Face ID in my bank apps are not recognizing my phone And I’m not receiving verification codes from my banks through text messages. I am not sure what is going on. Please fix this.
[Re-Titled by Moderator]
iPhone 11, iOS 17
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
FORCE RESTART
Hi, I’ve had the same issue. What worked for me, after also getting that recommended through Apple chat support, was a force restart.
Press and release on the left side of your phone the Volume Up button 1 second, then the Volume Down button 1 second (one after the other not at the same time) and finally press and hold the right side button until the Apple symbol appears. Do not use the Power Off slider.
I was able to reset my Face ID after the force restart.
Hope this helps.
Shout out to Oscar my Apple service advisor! 🍎
~Aquiel
DBear2012 Said:
"iOS 17.6 issues: Since I updated my iPhone to iOS 17.6 my phone has been having trouble with Face ID in my bank apps are not recognizing my phone And I’m not receiving verification codes from my banks through text messages. I am not sure what is going on. Please fix this."
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Troubleshooting Face ID:
There are know stand alone updates for Face ID that I am aware of. So, what to do...
Overview these two links:
Troubleshooting Adding a Method of Payment:
If Declined: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support
Report this to Apple:
Do your Part: Provide Apple with feedback on this, letting them know about this issue. Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of you occurrences, if you don't report it to them.
The force restart is Very helpful, I did it for the first time, didn't work, tried it for the second time, and now the face ID is working.
Same here in 12mini Face ID not working properly tried all possible actions mentioned in YouTube like resitting restarting but no changes still the same and even I can’t reset my Face ID as I nothing happens tapping the reset Face ID option
After the update the Face ID stopped working. I deleted it and now I’m trying to redo the Face ID on my iPhone 13. I keeps saying to lower my phone during setup. No matter what I do it will not recognize my face and move to the next step.
While I am pleased that your issue was resolved, I want to point out that I listed that particular solution in my troubleshooting list at the beginning of the month (27 days before you posted).
Next time, please consider trusting us by reviewing our answers.
That's what we're here for.
Your issue would have been solved much sooner.
Take care! 👋🏼😉
I updated to 17.6, FaceTime iMessage not working, can’t get banks sms. Called apple they didn’t know what to say or do to fix this.
Same problem, iPhone 15 pro after 17.6 ios Face id not work! Why? When fix?
I don’t know why not allowing to set up Face ID in my phone.
Same
Having trouble with the Face ID since I updated my iPhone to iOS 17.6
