Level 1

74 points

Screen lock & fingerprint unlock are very slow in macOS 14.6

Hi, I'm using MBP M1 Pro. After upgrading to macOS Sonoma 14.6, I'm experiencing slowness in following scenarios:

-Locking the screen: either by pressing the power button shortly, or by going to Apple icon and selecting "Lock Screen" - the screen turns into the wallpaper almost immediately, but the date, time and account icon do not come up, sometimes for even 20 seconds. Until they do, touching fingerprint scanner, or typing the password, does not unlock the MacBook.

-Unlocking the screen: Once the date, time, and account name are visible on the screen, I'm able to unlock my MBP either by typing the password or using the fingerprint scanner, but the fingerprint unlock option can take up to 10 seconds (with the loading "circling dots" animation at the bottom of the screen) to unlock it.

I have tried booting in Safe Mode, but my experience with locking & unlocking was similar there.

MacBook Pro 14″, macOS 14.6

Posted on Aug 1, 2024 2:54 AM

Top-ranking reply

BigGee42

Level 2

325 points

Posted on Aug 15, 2024 10:15 PM

Afternoon all,

We've been experiencing the same issue on Intune managed devices running macOS 14.6.1.

I was able to verify that going back to 14.5 resolved the issue. After the device upgraded to 14.6.1 again the issue re-appeared.

I reported it to Microsoft and they asked me to try removing the MDM profiles and see if that resolved it.

Again, I can confirm that unassigning all of the configuration profiles, scripts and apps resolved the issue. The primary Intune management profiles remained since the device is still linked but this is good.

However, I was determined to find the specific cause. The previous comment about the issue not being present when a different user logged in led me to check the configuration profiles that are deployed via the user channel vs. device.

After re-applying all of the configuration profiles and scripts one at a time I was able to track the cause to a single profile in Intune that uses a Custom Configuration profile to set the local device password policy. It uses the com.apple.mobiledevice.passwordpolicy payload type.

Removing this policy by itself resolved the issue after a restart and re-applying it made the issue return.

I can't guarantee it will resolve the issue for all of you since your setup may be vastly different, but it's worth checking. Failing this, removing your user deployed profiles may help you narrow the cause.

The user related profiles can be identified by going to System Settings > Privacy & Security > Profiles.

At the top there should be a section named User (Managed).

I've passed this info and the configuration profile XML file onto Microsoft for review.

Thanks and good luck!

View in context

46 replies

Creyden Author

Level 1

74 points

Aug 1, 2024 4:08 AM in response to Owl-53

PRP_53 wrote:

How many times has the computer been Restated since the Monday July 29, 2024 Sonoma 14.6 update was released ?

At least 5 times.

Or >>

Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts.

The boot up will be slow and can take some time - Normal.

Safe Mode will also eliminate Third Party Software, extensions and drivers from loading.

It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance

Does the issue present in this mode ?

Yes, as I wrote earlier, I have tried booting in Safe Mode and experienced the same slowness.

Owl-53

Level 10

102,817 points

Aug 1, 2024 8:00 AM in response to Creyden

Thank your the Report

Configuration profiles found - This computer may have configuration profiles installed.

Speak your IT Department about this and any other computer Issues

Configuration Profiles:

com.apple.ManagedClient.preferences

com.google.Chrome

GloballyScopeHTTPAuthCacheEnabled

UrlKeyedAnonymizedDataCollectionEnabled

ImportSearchEngine

PromptForDownloadLocation

CloudPrintProxyEnabled

AlternateErrorPagesEnabled

AudioSandboxEnabled

RemoteAccessHostRequireCurtain

SpellCheckServiceEnabled

PasswordManagerEnabled

RemoteAccessHostFirewallTraversal

SyncTypesListDisabled[0]

DisableSafeBrowsingProceedAnyway

PaymentMethodQueryEnabled

SafeBrowsingProtectionLevel

RemoteAccessHostAllowRelayedConnection

ExtensionInstallForcelist[0]

SyncDisabled

DownloadRestrictions

RemoteAccessHostAllowClientPairing

AllowCrossOriginAuthPrompt

CommandLineFlagSecurityWarningsEnabled

AuthSchemes

ComponentUpdatesEnabled

ImportHomepage

ImportSavedPasswords

MetricsReportingEnabled

UserFeedbackAllowed

DefaultInsecureContentSetting

EnableOnlineRevocationChecks

SitePerProcess

DiskCacheSize

ImportAutofillFormData

com.apple.notificationsettings

NotificationSettings[0]/ShowInLockScreen

NotificationSettings[0]/NotificationsEnabled

NotificationSettings[0]/BadgesEnabled

NotificationSettings[0]/ShowInNotificationCenter

NotificationSettings[0]/CriticalAlertEnabled

NotificationSettings[0]/SoundsEnabled

NotificationSettings[0]/BundleIdentifier

NotificationSettings[0]/AlertType

com.google.Keystone

updatePolicies/global/UpdateDefault

com.apple.SoftwareUpdate

AllowPreReleaseInstallation

Owl-53

Level 10

102,817 points

Aug 1, 2024 2:21 PM in response to jpiszcz

In this Specific User's case, the real issue that the computer has Profiles Installed which in turn tends to indicate the Computer is a Managed Computer and is enrolled in A Mobile Digital Management Service

That in and of itself would point elsewhere and not some much to the UpGrade of Sonoma 14.6

michal_s

Level 1

32 points

Aug 2, 2024 3:32 AM in response to Owl-53

I would say the real issue is not due to having your MBP managed by MDM profile, but bug in macOS 14.6 ... so many people from different companies started having the same issue right after the upgrade ...

Owl-53

Level 10

102,817 points

Aug 2, 2024 4:12 AM in response to Creyden

Agree or Disagree as one may wish it

Mobile Digital Management Services has Total Control of both the Computer as well as what can or can not be installed on these computers.

That is why the computer Serial Number is registered into the MDM Data Base

Even if one were permitted or allowed to Totally Reformat the computer and then reinstall the OS Fresh.

At any moment in time, the MDM Service can, again, Install their Service onto the computer

Thusly and again taking Total Control of the computer

It is only when the Serial Number has been Removed, by the MDM Administrator, does the user have control of the machine

Owl-53

Level 10

102,817 points

Aug 2, 2024 4:15 AM in response to michal_s

michal_s wrote:

I would say the real issue is not due to having your MBP managed by MDM profile, but bug in macOS 14.6 ... so many people from different companies started having the same issue right after the upgrade ...

Respectfully

It is the Responsibility of the MDM and Company IT Department to work hand in hand to Test their Control Software ( MDM Services ) Before allowing any updates to be allowed to be installed

Owl-53

Level 10

102,817 points

Aug 2, 2024 4:36 AM in response to Creyden

Creyden wrote:

All I'm saying is that the issue has been caused by the upgrade and not by some changes introduced by the MDM.

Whose fault it is and who should provide a solution to this issue is a different discussion.

If you can provide hard and imperial evidence to support this notion

By all means, provide this evidence to Apple as a Bug Report

Be aware, Apple may or may not get back to you

They, would probable require a Totally Clean Installation of macOS Sonoma 14.6 without any MDM or Profiles installed on your machine before even considering to look at your supplied data.

Then, they too would have to Test your exact steps on their equipment, to Reliable and Consistently produce this issue

Then and only then, they may consider looking into this matter

Product Feedback - and make it known to Apple using the Bug Report

Have taken up enough of your valuable time

Good luck with this issue

Mateo_W

Level 1

14 points

Aug 9, 2024 11:05 AM in response to Creyden

This is happening to various companies across different MDM platforms. This is NOT the fault of the MDM but rather a change that Apple needs to address. I just want to know that this issue has been made aware to the correct team so that we can apply security updates to our company machines and know that this issue will be addressed.

MRNgpo

Level 1

8 points

Sep 10, 2024 1:02 PM in response to voostindie

Just come across this thread and this solution worked for me, I'll agree to that the InTune MDM has impacted this due to the continual policy updates as we role out and mature our management profiles :(

json-hp

Level 1

8 points

Aug 7, 2024 9:23 PM in response to Owl-53

how come 14.6.1 fixed it without any changes in our MDM

Creyden Author

Level 1

74 points

Aug 2, 2024 4:20 AM in response to Owl-53

All I'm saying is that the issue has been caused by the upgrade and not by some changes introduced by the MDM.

Whose fault it is and who should provide a solution to this issue is a different discussion.

Owl-53

Level 10

102,817 points

Aug 9, 2024 7:07 AM in response to Creyden

The only counter argument to the Touch ID not functioning I can present

1 M3 Machine with a Button Touch ID and 1 M2 Desktop with the Apple Touch ID Keyboard

Both machines ran Sonoma 14.5 and upgraded to 14.6 to 14.6.1

Both machines are not part of any MDM Services for anyone

Touch ID one both machines worked in 14.5 to 14.6 and now 14.6.1

The only reasonable conclusion I can reach, is the MDM Service

As MDM Service are normally a Third Party Service

That falls clearly Out-Side the Domain of Apple.

Contact a third-party vendor - Apple Support

" Contact a third-party vendor

The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer. "

Aug 30, 2024 1:15 PM in response to Creyden

Lock Screen is one problem. I also have a problem with extremely slow video export in davinci resolve. It's not an app problem, it's an apple problem, and it's terrible that it's taking so long to resolve!

BigGee42

Level 2

325 points

Sep 2, 2024 10:33 PM in response to voostindie

Wow! Excellent find, thank you!

I can confirm this resolved the issue for my users as well. The results were immediate!

Prior to this the only resolution was to wipe and re-configure the device after the upgrade to 14.6.1.

I'm going to deploy a script via Intune to run this for all users. Failing that they could run it manually.

Thanks again!

satcomer

Level 4

1,593 points

Sep 10, 2024 2:13 PM in response to Creyden

in the etrecheck report had the line : Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection

Why did your Admin turn that off, it scans Trojans to show you downloaded!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen lock & fingerprint unlock are very slow in macOS 14.6