Recovery of Apple Watch

Question

Recovery of Apple Watch

A few ago, I received a notification about the available update (watchOS version 10.5). One evening, I connected the watches to the charger and triggered the update. However, when I woke up, there was an unpleasant surprise in the form of the following picture:

When I unlocked my phone, it was showing the following message:

I continued as proposed and my watch turned into recovery mode.

Nevertheless, no matter how many times I have tried it, it always end up in the former state of recovery request. The recovery failed always at the same spot (more than 90 %). I checked for updates and followed the instructions from on-line Apple Support, on which basis I have tried to unpair the watches. But it only made the situation worse. I also tried to wait for few days and try it again. But it did not help as well.

Can you please provide me with some further advice on what I can do? I run out of my ideas.

Apple Watch SE, watchOS 10

Posted on Aug 2, 2024 5:55 AM

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Answer 1

Top-ranking reply

Ingo2711

Community+ 2026

Level 10

80,523 points

Aug 2, 2024 6:18 AM in response to CarmenBerzatto

Did you check the settings for location services, so that your watch/iPhone can connect correctly to Apple Servers?

Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch - Apple Support

And disable any VPN or Firewall on your router/Wi-Fi.

If yes, and if the recovery process still can not completed successfully, this looks like a hardware issue und the watch has to be serviced.

...

If your Apple Watch with watchOS 8.5 or later displays an animation showing a watch and iPhone being brought close together, follow these steps:

Make sure that an iPhone is nearby. The iPhone needs to have iOS 15.4 or later, it needs to be connected to Wi-Fi* with Bluetooth turned on, and it needs to be unlocked.
Put your Apple Watch on its charger.
Double-click the side button (the button below the circular Digital Crown) on your Apple Watch.
Follow the steps that appear on the iPhone.

* If these steps don't work for you, check your Wi-Fi. Try using a 2.4GHz network instead of 5GHz, and make sure that you're not on a captive or 802.1X network.

...

copied from: If your Apple Watch shows an iPhone and a watch or a red “!” - Apple Support

Contact Apple Support or have a look at this Apple Watch Service page for more options to get it serviced:

Apple Watch Service and Repair - Apple Support

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Recovery of Apple Watch

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