I had to reset my iPhone 14+ because I forgot password. Now I can not get into iCloud because I forgot that as well. The email is associated with both of iCloud’s. It won’t let me reset password it saying it can’t be used on this device ? Please help !!
iPhone 14 Plus, iOS 17
I am confused by things you say. You cannot use an email account as the AppleID for two accounts.
To me it sounds like you are signed into the device with one account. Now that you have forgotten that you are trying to sign in with another account. You have to sign out of the old account first. If you have forgotten the information, see if you can recover it:
This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.
This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support
If you cannot recover it, see if Apple will reset your device. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
If you cannot do either of those, the iPhone is of no use to you anymore.
I am confused by things you say. You cannot use an email account as the AppleID for two accounts.
To me it sounds like you are signed into the device with one account. Now that you have forgotten that you are trying to sign in with another account. You have to sign out of the old account first. If you have forgotten the information, see if you can recover it:
This article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.
This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support
If you cannot recover it, see if Apple will reset your device. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
If you cannot do either of those, the iPhone is of no use to you anymore.
Can’t get into old iCloud account after resetting phone
